9:00 AM PDT - Tuesday, May 7
- KeynoteBeginnerKnowledgeKeynoteBill McDermottGeneralKeynotesMainstage KeynotesKoreanJapaneseKeynoteN/ANew to ServiceNowOtherFirst come, first seatedKeynote TileYes9:00 a.m. Tuesday, May 07Tuesday, May 07Featuring: Bill McDermottTranslation services provided via the Wordly App: Korean, Japanese
While the technology has been maturing for decades, this is now – unquestionably – the age of artificial intelligence (AI). The questions are no longer “if” questions, they are “how” questions.
- Tuesday, May 79:00 AM - 10:00 AM PDT
Seating Style: First come, first seated
10:00 AM PDT - Tuesday, May 7
- CreatorCon BreakoutIntermediateCreatorConSessionAccentureGeneralBeginning DeveloperBuilder / Citizen DeveloperEnterprise ArchitectExperienced DeveloperSessionApp EngineCreatorConApp DevelopmentFirst come, first seatedNewCreatorCon TileTuesday, May 0710:00 a.m. Tuesday, May 07Featuring: Accenture
Wondering how to architect a well-defined app in general or a data-intensive app that stores 1 M+ records? In this session, learn from an architect's mistakes and discover the most important aspects of designing apps for performance, with the...
- Tuesday, May 710:30 AM - 10:45 AM PDT
Seating Style: First come, first seatedWhat pill should appear in the catalogue? : New - RoundtableKnowledgeSessionGeneralAdministratorImplementerPlatform OwnerRoundtableApp EngineAutomation EngineNow AssistNow PlatformPlatform Security & EncryptionN/AApp DevelopmentITNow PlatformSave a seatRoundtable TileTuesday, May 0710:00 a.m. Tuesday, May 07Join us for an immersive experience where we’ll guide you through the fundamentals of building applications on the Now Platform. Whether you’re a seasoned developer or just starting out, this session is designed to equip you with the knowledge and...
- Tuesday, May 710:30 AM - 11:30 AM PDT
Seating Style: Save a seat - RoundtableKnowledgeSessionGeneralAdministratorBuilder / Citizen DeveloperImplementerPlatform OwnerRoundtableIT Operations ManagementIT Service ManagementN/AITSave a seatRoundtable TileTuesday, May 0710:00 a.m. Tuesday, May 07Learn how to harness the power of Service Operations Workspace to modernize change management practices, improve agility, and deliver better business outcomes. Whether you’re an IT leader, change manager, or ServiceNow admin, this session offers...
- Tuesday, May 710:30 AM - 11:30 AM PDT
Seating Style: Save a seat - RoundtableKnowledgeSessionGeneralAdministratorBuilder / Citizen DeveloperImplementerPlatform OwnerRoundtableCustomer Service ManagementAINow AssistN/AAICRMSave a seatRoundtable TileTuesday, May 0710:00 a.m. Tuesday, May 07
Ready to embark on a transformative journey to enhance your customer service capabilities with ServiceNow®? Join us for an insightful discussion on implementation and rollout strategies, gaining invaluable insights into successfully deploying...
- Tuesday, May 710:30 AM - 11:30 AM PDT
Seating Style: Save a seat - Sponsor RoundtableKnowledgeSessionNuvoloGeneralBuilder / Citizen DeveloperExecutiveImplementerPlatform OwnerRoundtableIndustry Solutions: TechnologyRetail OperationsSave a seatRoundtable TileTuesday, May 0710:00 a.m. Tuesday, May 07Featuring: Nuvolo
This session is appropriate for IT personnel in a retail environment that face challenges with system consolidation and standardization across retail stores. Hear from major retailers as they discuss how they’ve implemented a one platform...
- Tuesday, May 710:30 AM - 11:30 AM PDT
Seating Style: Save a seat - IndustryBeginnerKnowledgeSessionGeneralBuilder / Citizen DeveloperBusiness AnalystExecutiveImplementerPlatform OwnerSessionIndustry Solutions: BankingBankingNew to ServiceNowITSecurity & RiskHuman ResourcesEnterprise-wide Risk & ComplianceSave a seatSession TileTuesday, May 0710:00 a.m. Tuesday, May 07
In today's banking landscape, Business Transformation accelerates growth and heightens the importance of achieving regulatory compliance. Truist has embraced this philosophy throughout its evolution, from successfully navigating the...
- Tuesday, May 710:30 AM - 11:10 AM PDT
Seating Style: Save a seat - Sponsor TheaterKnowledgeSessionDeloitte,WestJetGeneralBusiness AnalystExecutiveSessionStrategic Portfolio ManagementRetail & HospitalityITFirst come, first seatedSession TileTuesday, May 0710:00 a.m. Tuesday, May 07Featuring: Deloitte,WestJet
WestJet, aiming to prioritize investments and validate project value, digitally enabled their strategy with ServiceNow® Strategic Portfolio Management. WestJet now has a...
- Tuesday, May 710:30 AM - 10:50 AM PDT
Seating Style: First come, first seated - Sponsor TheaterKnowledgeSessionBASF, EYGeneralExecutiveSessionEmployee Growth and DevelopmentWorkplace Service DeliveryAILife sciencesAIHuman ResourcesWorkplace Service DeliveryFirst come, first seatedSession TileTuesday, May 0710:00 a.m. Tuesday, May 07Featuring: BASF, EYDiscover the ongoing collaboration between BASF and EY Teams, where a unified, consumer-grade employee experience was created via the ServiceNow® HRSD solution. Learn how joint BASF and EY Teams maximized design, personalization, self-service, and...
- Tuesday, May 710:30 AM - 10:50 AM PDT
Seating Style: First come, first seated - PanelIntermediateKnowledgeSessionGeneralBusiness AnalystExecutivePlatform OwnerPanelCustomer Service ManagementIndustry Solutions: TelcoTelcoCRMSave a seatPanel TileTuesday, May 0710:00 a.m. Tuesday, May 07
Generative AI has arrived, and Telcos are among the first to adopt and benefit from this promising technology. At the same time, the full realization of value will take time and Telcos still have considerable challenges to overcome on their...
- Tuesday, May 710:30 AM - 11:30 AM PDT
Seating Style: Save a seat - BreakoutKnowledgeSessionGeneralBusiness AnalystExecutiveImplementerPlatform OwnerSessionCustomer Service ManagementField Service ManagementTechnologyCRMSave a seatSession TileTuesday, May 0710:00 a.m. Tuesday, May 07
Join WorldVue, a leader in video, connectivity, and professional services, to explore the transformative journey of a top-tier hospitality organization that implemented Customer Service Management (CSM) and Field Service Management (FSM) with...
- Tuesday, May 710:30 AM - 11:00 AM PDT
Seating Style: Save a seat - UXIntermediateKnowledgeSessionProAssuranceGeneralBuilder / Citizen DeveloperExecutiveImplementerPlatform OwnerSessionApp EngineN/AApp DevelopmentUXFirst come, first seatedSession TileTuesday, May 0710:00 a.m. Tuesday, May 07Featuring: ProAssurance
Discover how ProAssurance transformed its citizen developer initiative to prioritize enhancing end-user experiences through strengthening their citizens' empathy skills. In this customer conversation, learn the value of equipping citizens with...
- Tuesday, May 710:30 AM - 11:00 AM PDT
Seating Style: First come, first seated - RoundtableIntermediateKnowledgeTrainingNewRocketGeneralAdministratorBuilder / Citizen DeveloperBusiness AnalystImplementerTrainingN/AOtherUXSave a seatTraining TileTuesday, May 0710:00 a.m. Tuesday, May 07Featuring: NewRocket
Laptops required for this session.
Figma facilitates collaboration among ServiceNow® product teams,...
- Tuesday, May 710:30 AM - 12:10 PM PDT
Seating Style: Save a seat - Partner Innovation ZoneKnowledgeSessionVividChartsGeneralAdministratorBuilder / Citizen DeveloperExecutiveImplementerPlatform OwnerSessionIT Asset ManagementIT Service ManagementNow PlatformN/AITNow PlatformOtherFirst come, first seatedSession TileTuesday, May 0710:00 a.m. Tuesday, May 07Featuring: VividChartsFloat down the lazy river of automated ServiceNow® operational reporting! VividCharts offers in-platform slide decks and dashboards that refresh with live data, featuring expanded chart libraries and executive-ready aesthetic control. Learn how to...
- Tuesday, May 710:30 AM - 10:50 AM PDT
Seating Style: First come, first seated - Think BigBeginnerKnowledgeSessionGeneralExecutiveSessionThink BigAINow AssistNow PlatformN/AAINew to ServiceNowNow PlatformOtherThink BigSave a seatThink Big TileThursday, May 0912:00 p.m. Thursday, May 09Tuesday, May 0710:00 a.m. Tuesday, May 07
Join this Think Big fireside chat with the ServiceNow® Head of Global Innovation and ServiceNow Vice President of Product Platform, AI, as they share everything you...
- Tuesday, May 710:30 AM - 11:00 AM PDT
Seating Style: Save a seat - Sponsor TheaterKnowledgeSessionDXC TechnologyGeneralAdministratorBusiness AnalystExecutivePlatform OwnerSessionIT Service ManagementAIN/AAIITFirst come, first seatedSession TileTuesday, May 0710:00 a.m. Tuesday, May 07Featuring: DXC TechnologyTo thrive in today’s market, embracing new technologies must be a part of your DNA. Deciding whether to buy, build, or partner? After confirming performance, value, and ROI, DXC selected ITSM Pro to accelerate our AIOps strategy. ITSM Pro is...
- Tuesday, May 710:30 AM - 10:50 AM PDT
Seating Style: First come, first seated - PanelKnowledgeSessionAccentureGeneralBusiness AnalystExecutiveImplementerPlatform OwnerPanelWorkplace Service DeliveryTechnologyHuman ResourcesWorkplace Service DeliverySave a seatPanel TileTuesday, May 0710:00 a.m. Tuesday, May 07Featuring: Accenture
Don’t miss this exceptional fireside chat session featuring Accenture’s head of Global Workplaces and ServiceNow’s VP of Workplace Service Delivery. Learn how Accenture with the help of ServiceNow® Workplace Service Delivery has tackled the...
- Tuesday, May 710:30 AM - 11:00 AM PDT
Seating Style: Save a seat - Sponsor RoundtableKnowledgeSessionAmazon Web ServicesGeneralAdministratorBuilder / Citizen DeveloperBusiness AnalystExecutiveRoundtableApp EngineN/AApp DevelopmentSave a seatRoundtable TileTuesday, May 0710:00 a.m. Tuesday, May 07Featuring: Amazon Web Services
In a fast changing world where generative AI holds immense potential and requires careful safeguarding, it is more important than ever for organizations to stay focused on solving business priorities. Organizations need a modern data and AI...
- Tuesday, May 710:30 AM - 11:30 AM PDT
Seating Style: Save a seat - BreakoutKnowledgeSessionAccenture, SAP SEGeneralBuilder / Citizen DeveloperBusiness AnalystImplementerPlatform OwnerSessionCustomer Service ManagementIndustry Solutions: TechnologyIT Service ManagementNow PlatformTechnologyITCRMNow PlatformSave a seatSession TileTuesday, May 0710:00 a.m. Tuesday, May 07Featuring: Accenture, SAP SE
Join this session for an exclusive behind-the-scenes look at how SAP, in partnership with Accenture, created a GenAI framework to elevate business agility at scale on the ServiceNow® platform. Don't miss out on this opportunity to gain...
- Tuesday, May 710:30 AM - 11:00 AM PDT
Seating Style: Save a seat - Solution KeynoteBeginnerKnowledgeKeynoteWells FargoGeneralKeynotesAdministratorBuilder / Citizen DeveloperBusiness AnalystExecutiveImplementerPlatform OwnerSolution & Industry KeynotesKoreanJapaneseSolution KeynoteServiceNow Cloud ObservabilityIT Asset ManagementIT Operations ManagementIT Service ManagementApplication Portfolio ManagementN/ANew to ServiceNowITFirst come, first seatedSolution Keynote TileYesTuesday, May 0710:00 a.m. Tuesday, May 07Featuring: Wells FargoTranslation services provided via the Wordly App: Korean, Japanese
What does it take to be a world class technology organization? The pace of change is accelerating. The remit for the CIO is expanding, reaching into every part of the company. The CIO must drive better business outcomes, deliver business...
- Tuesday, May 710:30 AM - 11:10 AM PDT
Seating Style: First come, first seated - BreakoutKnowledgeSessionGeneralSessionAutomation EngineApp DevelopmentSave a seatNewSession TileTuesday, May 0710:00 a.m. Tuesday, May 07
Amit Saxena, GM of Automation Engine at ServiceNow®, will share success stories from customers who are live...
- Tuesday, May 710:30 AM - 11:00 AM PDT
Seating Style: Save a seatWhat pill should appear in the catalogue? : New - Now on NowKnowledgeSessionGeneralNow on NowAdministratorBuilder / Citizen DeveloperBusiness AnalystEnterprise ArchitectExecutiveExperienced DeveloperImplementerPlatform OwnerSessionNow on NowAINow AssistNow PlatformAINow on NowITCRMHuman ResourcesNow PlatformOtherSave a seatNow on Now TileTuesday, May 0710:00 a.m. Tuesday, May 07
AI and GenAI is everywhere...but how many companies use it across their entire enterprise? ServiceNow® does! In this session, see how we rapidly deploy our own AI solutions and experiences to help developers, employees, customers, partners, and...
- Tuesday, May 710:30 AM - 11:30 AM PDT
Seating Style: Save a seat - TheaterKnowledgeSessionTristate Generation and Transmission AssociationGeneralAdministratorExecutivePlatform OwnerSessionIndustry Solutions: GovernmentIT Asset ManagementPublic SectorITSave a seatSession TileTuesday, May 0710:00 a.m. Tuesday, May 07Featuring: Tristate Generation and Transmission Association
This session will have a short formal introduction leading to an interactive panel discussion with the Tristate team. We will discuss some of the challenges we encountered in migrating Asset Management from Cherwell to a FedRAMP ServiceNow...
- Tuesday, May 710:30 AM - 10:50 AM PDT
Seating Style: Save a seat - TheaterKnowledgeSessionTenonGeneralAdministratorBuilder / Citizen DeveloperBusiness AnalystExecutiveSessionApp EngineAutomation EngineIndustry Solutions: Life SciencesIntegration HubNow PlatformLife sciencesApp DevelopmentNow PlatformSave a seatSession TileTuesday, May 0710:00 a.m. Tuesday, May 07Featuring: Tenon
Join leaders from Tenon and ServiceNow® as they present how Tenon’s Marketing Work Management solution, built on ServiceNow, accelerates product launch time by at least 15%. Discover how life sciences teams can reduce manual work by...
- Tuesday, May 710:30 AM - 10:50 AM PDT
Seating Style: Save a seat - ServiceNow ImpactKnowledgeSessionGeneralAdministratorBuilder / Citizen DeveloperExecutiveImplementerPlatform OwnerSessionServiceNow ImpactN/AValue AccelerationApp DevelopmentITCRMSecurity & RiskHuman ResourcesImpactSave a seatSession TileTuesday, May 0710:00 a.m. Tuesday, May 07Join this session to learn how ServiceNow® Impact accelerates time to value on the Now Platform®—by combining expert coaching, personalized insights and recommendations, peer benchmarking, technical support, role-based training, and curated...
- Tuesday, May 710:30 AM - 11:00 AM PDT
Seating Style: Save a seat - Sponsor Think BigKnowledgeSessionAccentureGeneralBusiness AnalystExecutiveImplementerPlatform OwnerSessionThink BigAITelcoAIOtherThink BigSave a seatThink Big TileTuesday, May 0710:00 a.m. Tuesday, May 07Featuring: Accenture
Generative AI appeared fast and is evolving even faster. It will radically change how work is done and reinvent and transform business processes. Achieving Gen AI’s full potential hinges not just on a strong data foundation, but also on...
- Tuesday, May 710:30 AM - 11:00 AM PDT
Seating Style: Save a seat - RoundtableBeginnerKnowledgeTrainingGeneralAdministratorTrainingNow PlatformN/ANew to ServiceNowNow PlatformOtherSave a seatTraining TileTuesday, May 0710:00 a.m. Tuesday, May 07「ServiceNowって何のためにあるの?」「何で『ServiceNow』って名前なの?」みなさまならどう説明できますか?このセッションでは「意外と知らない」ServiceNowの成り立ちや哲学を改めて学びつつ、今後の方向性やロードマップまでを解説していきます。ServiceNowの意義や世界観を再認識することで、改めてその魅力を再発見しましょう。
- Tuesday, May 710:30 AM - 11:30 AM PDT
Seating Style: Save a seat - Sponsor TheaterKnowledgeSessionKPMGGeneralExecutiveSessionSource-to-Pay OperationsFinance & Supply ChainFirst come, first seatedSession TileTuesday, May 0710:00 a.m. Tuesday, May 07Featuring: KPMG
Too many procurement organizations today are operating in an exceedingly reactive mode. Business partners and employees are frustrated by slow turnaround times, lack of transparency, manual processes. Procurement functions must invest in...
- Tuesday, May 710:30 AM - 10:50 AM PDT
Seating Style: First come, first seated - IndustryBeginnerKnowledgeSessionGeneralExecutiveImplementerPlatform OwnerSessionIndustry Solutions: ManufacturingManufacturingNew to ServiceNowITCRMSecurity & RiskHuman ResourcesFinance & Supply ChainSave a seatSession TileTuesday, May 0710:00 a.m. Tuesday, May 07
What does ServiceNow® actually do beyond IT? In this session, learn from industry experts on how the
- Tuesday, May 710:30 AM - 11:30 AM PDT
Seating Style: Save a seat - BreakoutKnowledgeSessionMarsGeneralBusiness AnalystExecutiveImplementerPlatform OwnerSessionStrategic Portfolio ManagementApplication Portfolio ManagementManufacturingITSave a seatSession TileTuesday, May 0710:00 a.m. Tuesday, May 07Featuring: Mars
Mars, a multinational manufacturing company, is currently engaged in a significant transformation known as the "Unify Experience Initiative." This initiative involves tackling two primary challenges using ServiceNow Strategic Portfolio...
- Tuesday, May 710:30 AM - 11:00 AM PDT
Seating Style: Save a seat - BreakoutKnowledgeSessionUber TechnologiesGeneralBusiness AnalystImplementerPlatform OwnerSessionTechnologyHuman ResourcesSave a seatSession TileTuesday, May 0710:00 a.m. Tuesday, May 07Featuring: Uber Technologies
Join this transformative session with Uber to hear how their uplifted HR services now yield significant efficiency gains. With the power of ML, predictive intelligence, and skills based routing Uber is maximizing resource utilization to power...
- Tuesday, May 710:30 AM - 11:00 AM PDT
Seating Style: Save a seat - BreakoutIntermediateKnowledgeSessionGeneralBusiness AnalystExecutivePlatform OwnerSessionApp EngineAutomation EngineRisk and ComplianceRPA HubTechnologyApp DevelopmentEnterprise-wide Risk & ComplianceFirst come, first seatedSession TileTuesday, May 0710:00 a.m. Tuesday, May 07As the world’s leading ride-hailing service in 70+ countries, Uber is also a leader in automating legal, regulatory, and policy risk and compliance core operational processes. Learn how Uber is augmenting Integrated Risk and Policy and Compliance...
- Tuesday, May 710:30 AM - 11:00 AM PDT
Seating Style: First come, first seated - BreakoutBeginnerKnowledgeSessionGeneralAdministratorBusiness AnalystExecutivePlatform OwnerSessionNow AssistNow PlatformN/ANew to ServiceNowITCRMHuman ResourcesNow PlatformOtherSave a seatSession TileTuesday, May 0710:00 a.m. Tuesday, May 07Join this session to learn what's new in the Washington D.C. release and where are ServiceNow® is heading next in the product roadmap. The session will include a demo of the most recent innovations as well as a sneak peek into what's coming in...
- Tuesday, May 710:30 AM - 11:00 AM PDT
Seating Style: Save a seat
11:00 AM PDT - Tuesday, May 7
- Sponsor TheaterKnowledgeSessionWellstar, INRYGeneralAdministratorExecutiveImplementerPlatform OwnerSessionStrategic Portfolio ManagementApplication Portfolio ManagementDigital Portfolio ManagementHealthcare ProvidersITFirst come, first seatedSession Tile11:00 a.m. Tuesday, May 07Tuesday, May 07Featuring: Wellstar, INRY
Wellstar Health System is a non-profit healthcare system and one of the largest in Georgia. They partnered with INRY to retrofit their existing ITBM solution into a comprehensive ServiceNow Strategic Portfolio Management solution seeking...
- Tuesday, May 711:00 AM - 11:20 AM PDT
Seating Style: First come, first seated - RiseUp with ServiceNowKnowledgeSessionPearsonGeneralAdministratorBuilder / Citizen DeveloperBusiness AnalystExecutiveImplementerPlatform OwnerSessionN/AServiceNow UniversityOtherFirst come, first seatedSession Tile11:00 a.m. Tuesday, May 07Tuesday, May 07Featuring: Pearson
ServiceNow® partners with Pearson to produce an exclusive future of the IT workforce demand report. This...
- Tuesday, May 711:00 AM - 11:30 AM PDT
Seating Style: First come, first seated - Now on NowKnowledgeSessionGeneralNow on NowBeginning DeveloperBuilder / Citizen DeveloperBusiness AnalystEnterprise ArchitectExecutiveExperienced DeveloperPlatform OwnerSessionNow on NowIT Service ManagementIntegration HubNow AssistNow PlatformNow on NowITHuman ResourcesNow PlatformFirst come, first seatedNow on Now TileThursday, May 092:00 p.m. Thursday, May 0911:00 a.m. Tuesday, May 07Tuesday, May 07
When companies hyperautomate with AI, they can help absorb up to 60-70% of employees' routine tasks. In this session, will share how ServiceNow® solutions like Virtual Agent, AI Search, and GenAI can create the foundation for next-generation...
- Tuesday, May 711:00 AM - 11:20 AM PDT
Seating Style: First come, first seated - Partner Innovation ZoneKnowledgeSessionCognizantGeneralBuilder / Citizen DeveloperImplementerPlatform OwnerSessionN/AOtherFirst come, first seatedSession Tile11:00 a.m. Tuesday, May 07Tuesday, May 07Featuring: Cognizant
Join this session to learn why a people-first design approach really matters. This session will specifically focus on client outcomes to highlight how this unique methodology adds value compared to traditional UX implementations. Not only will...
- Tuesday, May 711:00 AM - 11:20 AM PDT
Seating Style: First come, first seated