SPARK YOUR TRANSFORMATION

Why Attend

Join us at the intersection of now and next

Your success is at the center of Knowledge18. Every day offers new ways to hone your skills and take advantage of the innovations impacting your industry. Come along and jump on the fast track to transformation—for you, your business, and the future of work!

CHOOSE YOUR TRACK

Explore what’s in store

Designed with success in mind

The learning and networking opportunities you’ll find at Knowledge18 translate into real-world results. Join us for the sessions and solutions that will put you—and your company—on the path to lasting success!

300+ breakout sessions
120+ hands-on labs
85% CUSTOMER-LED SESSIONS
18,000 attendees

Event Highlights

CreatorCon

Get your hands on the hottest technology trends at CreatorCon—the place to be for developers and architects ready to build awesome stuff on the Now Platform.

Women in Tech

Go beyond the buzzwords to discover why diversity is critical to business success. Women in Tech is a dynamic initiatives open to anyone seeking to support a diverse STEM workforce.

Industry IQ

Meet and mingle with fellow federal, financial, higher education, or healthcare professionals at our special interest groups and sessions custom-tailored to your industry.

Coming out from Knowledge, my team has a lot of to-do items—some fun, some powerful, some daunting, all exciting.

Knowledge17 Attendee

Tailor-made training

Knowledge18 is packed with more educational opportunities than ever before. Get a jump on your training with in-depth pre-conference classes and sign up for strategic workshops tailor-made to your role and industry.

Justify your trip

Need a little help convincing your boss? This email outlines all the reasons why attending Knowledge18 is good for you and even better for business.

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Digital transformation won’t wait

The pressure is on. Discover how emerging technologies like AI and machine learning can empower IT to obliterate obstacles on your path to digital transformation. Knowledge18 is your best chance to learn where the industry is going—and to work with the experts who can help you achieve limitless IT.

Your IT Journey

Learn

Dive into breakout sessions and hands-on labs on topics ranging from modernizing ITSM to eliminating service outages to running IT like a business.

Connect

Go beyond first “hellos.” Your sessions will be organized around one central hub so you can easily connect and learn from a community of ServiceNow experts.

Get Inspired

Redefine what's possible with visionary presentations from top global leaders who have discovered innovative new ways to run IT like a business.

Swiss Re replaced 20 service management tools with ServiceNow and created employee portals that resolve 13,000 service requests daily. Are you next?

Dive into content

Our sessions are laser-focused on creating IT that’s more productive and effective than ever before. When it comes to IT, one-size doesn’t fit all—which is why you can choose from five IT-specific attendee tracks.

Modernize IT Service Management

Eliminate Service Outages

Get to Cloud Faster

Run IT Like a Business

Performance Analytics

Justify your trip

Need a little help convincing your boss? This email outlines all the reasons why attending Knowledge18 is good for you and even better for business.

Download the Email

Security automation and orchestration are here

Chances are you’re using powerful threat prevention and detection tools—but how strong is your ability to respond? At Knowledge18, you can discover new ways to quickly prioritize and resolve security incidents and vulnerabilities and better manage your organization’s risk.

Your Security Journey

Learn

Explore topics covering implementation best practices, how to get the most from third-party security product integrations, reducing overall risk, and everything in between.

Connect

Go beyond first “hellos.” All security sessions will be organized around one central security hub so you can easily connect with ServiceNow security experts and peers.

Get Inspired

Redefine what’s possible with presentations by top global leaders sharing how they dramatically improved their security response and risk management effectiveness.

With ServiceNow, AMP has achieved a 60% reduction in vulnerability response time.

Rahn Wakeley
CISO, AMP

Dive into content

Our sessions are laser-focused on helping you build an effective enterprise security response and risk management program. Here's a sample of security operations and governance, risk, and compliance topics on tap at Knowledge18.

Creating an effective enterprise security response strategy

Improving security incident response through automation

Responding to a vulnerability crisis before it causes a breach

Improving threat hunting with threat intelligence sharing

Preparing for compliance with the GDPR

Developing a unified GRC program

Securing the Now Platform

Justify your trip

Need a little help convincing your boss? This email outlines all the reasons why attending Knowledge18 is good for you and even better for business.

Download the Email

Make life easy for employees

Your employees expect fast and personalized service from HR and other departments. At Knowledge18, you’ll meet product experts and industry peers who can help you reinvent your employee service experience.

Your HR Journey

Learn

Explore HR breakout sessions and hands-on labs to learn how to increase HR service delivery efficiency and make it easy for employees to get service across the enterprise.

Connect

Go beyond first “hellos.” All of your sessions will be organized around one central HR hub so you can easily connect with ServiceNow peers and experts.

Get Inspired

Redefine what’s possible as industry visionaries from top global companies share their compelling stories of HR transformation.

We've radically improved the employee service experience and realized an ROI of $9 million in three years.

Debbie Arnold
VP of HR Operations
CHRISTUS Health

Dive into content

Designed with HR in mind, our sessions are laser-focused on helping your team be more productive and engaging than ever before. Here’s some of the compelling HR content on tap at Knowledge18.

Establishing a best-in-class employee service center

Modernizing enterprise onboarding and transitions for the digital age

Designing the future employee service experience

The essentials of effective case and knowledge management

Improving employee engagement and productivity through HR metrics and KPIs

Justify your trip

Need a little help convincing your boss? This email outlines all the reasons why attending Knowledge18 is good for you and even better for business.

Download the Email

Deliver amazing customer experiences

At Knowledge18, you’ll learn where the industry is going and work with experts who can help you on your path to delivering effortless, connected, and proactive customer service.

Your Customer Service Journey

Learn

Discover new ways to improve customer satisfaction and efficiency while reducing costs at our customer service breakout sessions and hands-on labs.

Connect

Go beyond first “hellos.” All customer service sessions and events will be organized around one central hub so you can easily connect with ServiceNow customer service experts and peers.

Get Inspired

Redefine what’s possible as industry visionaries from top global companies share their compelling stories of business transformation.

Knowledge is the place to get inspired about what you can do for your business.

Ian Ashby
Senior Vice President for Global Support
Epicor Software Corporation

Dive into content

Our sessions are laser-focused on helping you improve the customer service experience. Here’s a look at some of the compelling customer service topics on tap at Knowledge18.

Reinventing case management with automation and machine learning

Mastering self-service strategies including knowledge management, communities, and portal

Using insights and analytics to improve performance

Making the connection between field service and customer service

How the Internet of Things (IoT) is transforming customer service

Justify your trip

Need a little help convincing your boss? This email outlines all the reasons why attending Knowledge18 is good for you and even better for business.

Download the Email

Transform your organization with intelligent apps

Intelligent applications are changing the game. Knowledge18 is your best chance to learn how to power your digital transformation with faster development, machine learning, and consumer-like experiences.

Your Journey

Learn

Ignite innovation with breakout sessions and hands-on labs on a wide range of topics aimed at helping you automate business processes faster.

Connect

Go beyond first “hellos.” Your sessions will be organized around one central hub so you can easily connect and learn from a community of ServiceNow experts.

Get Inspired

Redefine what’s possible as industry visionaries from top global companies share their compelling stories of business transformation.

It’s really simple to make changes, which means that we end up with the right product more quickly.

Chadi Habib
CTO, Desjardins Group

Dive into content

Our sessions are laser-focused on helping you drive digital transformation with intelligent applications. Here’s a sample of the compelling business apps topics on tap at Knowledge18.

Building intelligent apps that optimize and transform your business

Assembling intelligent business apps without writing a line of code

Modernizing legacy apps with delightful user experiences

Connecting the customer ecosystem to drive better engagement

Extending service management with intelligent apps

Justify your trip

Need a little help convincing your boss? This email outlines all the reasons why attending Knowledge18 is good for you and even better for business.

Download the Email

The Clock is Ticking

Register Now for Early Bird Pricing

Save $200 when you register before Jan. 22

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