There's Nothing Quite Like Knowledge

Explore a smarter, faster, and unabashedly automated future! With sessions delivered by customers, for customers, Knowledge17 is the perfect opportunity to connect with a community of experts pushing the possibilities of shared services.

Explore the Show

Discover the people, places, and experiences that make Knowledge17 the most exciting service management event of the year! You'll find a wealth of new ways to deliver stellar IT, security, customer service, and HR services across the enterprise.

Take a spin through the event experience

ExpoNow Exhibition Hall

ExpoNow is at the center of all things ServiceNow! This bustling showroom floor is the perfect place to visit with 160+ sponsors, build relationships with ServiceNow partners, and discover cutting‑edge solutions. Come here to network with key decision makers across industries and learn new ways to extend the value of your ServiceNow investment.


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Connect with our experts  at the Pavilion to discover how IT, security, customer service, and HR can work at lightspeed! You'll find a bustling hub of activity featuring EngageNow activities, the HangNow chill‑out space, and a host of presentations at TheaterNow. At the heart of the Pavilion is the ServiceNow booth, where you can discover exciting new ways to replace work patterns of the past with intelligent workflows of the future.

Find the Pavilion near the ExpoNow Exhibition Hall

Calling All Developers

CreatorCon is the ultimate developer's destination within Knowledge17. It's the perfect place to get hands‑on with the latest and greatest on ServiceNow Platform, with 80+ technical demo‑led breakout sessions and hands‑on workshops for developers and architects of all levels. You can even up your dev cred by taking a free ServiceNow Certification exam on‑site! 


Don't miss theCube—where interviews with ServiceNow customers, partners, and industry heavy hitters will go on all day long.  Catch them streaming online from 8am to 6pm on the Knowledge17 homepage

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Drop by the Pavilion to take part in interactive sessions aimed at inspiring ideas and innovation. These 20‑minute talks are delivered by topic experts and center around dynamic Q&A as a way to inform and engage.

Find us in the Pavilion at TheaterNow

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Work at Lightspeed - A Smarter, Faster Way to Get Work Done
Tues, May 9th - Day 1

John Donahoe, President & Chief Executive Officer

Take a Journey to The Lightspeed Enterprise™—it's fast, smart, and hands‑free. Discover the industry trends driving a new paradigm for work, and find out how the ServiceNow System of Action™ makes it possible for your company to work at lightspeed.

Stream this keynote live! Click below to add to your calendar.

May 9th: Work at Lightspeed ‑ A Smarter, Faster Way to Get Work Done
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CreatorCon: Build Apps at Lightspeed
Thurs, May 11th – Day 3

Pat Casey, Sr. Vice President Development Operations

Learn how to build applications with intelligent automation and discover a new category of applications for the Lightspeed Enterprise. You’ll be the first to find out about the new features that will speed your development, and get a preview of the Now Platform roadmap for developers.

HR Keynote: ServiceNow for HR - Make it Easier for Employees to be Employees
Tues, May 9th

Deepak R. Bharadwaj, VP & GM for the Human Resources Business Unit

Enable the Lightspeed Enterprise™ with consumerized employee service. Learn about the ServiceNow vision for HR service delivery and experience exciting new product innovations that will transform one of your most impactful employee service events—new hire onboarding.

Security Keynote: ServiceNow for Security - Resolve Real Security Threats Fast
Wed, May 10th

Sean Convery, VP & GM of Security Operations

Protecting and detecting security threats against your enterprise is baseline—responding to it is the gap companies struggle to fill. ServiceNow is here to help you build an enterprise security response strategy with Security Operations. See this and the latest innovations on threat intelligence sharing during our security keynote.

Accenture: Power Session
Wed, May 10th

Andrew Wilson, Chief Information Officer at Accenture

Putting Technology to Work for People in the As‑a‑Service Economy

Cloud creates opportunities for a more employee‑centric workplace with increased service levels and value across the enterprise. Join this panel of CIOs from top global organizations, including ServiceNow’s Chris Bedi and Accenture’s Andrew Wilson, as they discuss how ServiceNow can enable the transformation of service management with a people‑first approach. 

Make Connections

At Knowledge17, you can connect with and learn from the most experienced service management professionals in the world. You’ll meet experts and peers who have been there, done that, and are ready to share their insights. Don't miss your chance to be a part of the world's largest community of service management pros.

Grow your network and expand your horizons

Table Talks

Lunch and learn with subject matter experts

Learn during your lunch hour! The topics of these focused, informal discussions are hand‑selected by a Service Now Community MVP or by Service Now employees—so every talk is led by a passionate subject matter expert.

Table Talks take place 12‑1pm on Tuesday and Wednesday and must be booked through the session scheduler.


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ServiceNow User Groups

ServiceNow User Groups (SNUGs) are an excellent way to grow your local network of service management professionals. This is the perfect opportunity to learn from ServiceNow users in your area and help shape the future of the platform together. 

Find a user group near you.


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Special Interest Groups

Connect with your service management peers through our industry‑specific Special Interest Groups (SIGs). With two types of sessions—panel breakout sessions on best practices and networking sessions—you'll get a double‑shot of value. Sessions covering these industries must be booked through the session scheduler.

Industries include: Financial Services, Government, Healthcare, Higher Education, Life Sciences, Customer Service, and HR


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Women in Tech

Bridging the Gap – A new program focused on diversity in technology careers

New this year is our Women in Tech program. Activities begin with a breakfast presentation by Avis Yates‑Rivers, president and CEO of Technology Concepts Group International. Sponsored by Accenture, all attendees will receive a copy of her book Necessary Inclusion: Embracing the Changing Faces of Technology.

Then join us for a lunchtime discussion on the importance of bridging the gender gap in technology. Our panel of executives, including John Donahoe, President & CEO of ServiceNow, will discuss the creative solutions they’ve implemented to support women in technology, and to sustain the careers of those already in place.

Space for both activities is limited, so Learn More today!

ExpoNow Happy Hour

Wind down and raise a glass

Relax after your first full day of sessions with a fun‑filled beer crawl through our bustling exhibit hall. Explore the various partner booths, connect in a casual setting, and log in to the mobile app to earn points along the way!

Festivities begin Tuesday, May 9 at 5:30 pm in the ExpoNow Exhibition Hall.

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EngageNow Genius Lounge

Questions answered on demand

New this year is our Genius Lounge in the Pavilion! Just stop by, sign in, and get up to half an hour of one‑on‑one time with a ServiceNow expert. It's a convenient way to resolve all your product "how‑to" questions once and for all.

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EngageNow Office Hours

Book time with a professional service expert

Get hands‑on in your ServiceNow instance alongside a professional service expert! Office Hours is a new program offering complimentary hour‑long consultations focused on upgrade and service portal content best practices, implementation roadmap development, and similar topics. Consultations are by appointment only, so schedule yours today!


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Matchmaker Program

This new program takes all the hassle out of figuring out on‑the‑fly who you want to meet with at Knowledge17. If you’re looking to broker a connection and share best practices, learn how to approach a new project or just hear from your peers in a 1:1 setting, just reach out to your ServiceNow contact and they’ll get you all set up for a 45 minute discussion in the Matchmaker Lounge.

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Go‑Live! Kickoff Party

Meet and greet the service elite  Celebrate the start of Knowledge17 at our annual Go‑Live! Kickoff party! With top‑notch music, appetizers, and drinks, it’s a great way to meet the people and partners who make this the most exciting service management conference around.   

The fun starts at 5:00pm on Monday, May 8 in the ExpoNow Exhibition Hall. 

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Knowledge17 Party

Let the good times roll at Universal Studios 

Our final party is always a blast—and this year will be more thrilling than ever before! Buckle up for a fantastic night of heart‑pounding rides and crowd‑pleasing entertainment starting at 7:30pm at Universal Studios, Orlando.

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Training and Certification

Sharpen Your Skills

Knowledge17 is the fastest, most efficient way to extend your (and your team's!) skills. You'll get practical training you simply can't find anywhere else—from Pre‑Conference education at a 55% savings to a wide array of labs. Are you a developer? Here’s your chance to get ServiceNow Certified for free!

Labs for Every Level

Grab your laptop and get ready to learn

Experience ServiceNow products firsthand with 100+, two‑hour labs for every level—from new to the platform or seasoned pro. Led by ServiceNow industry and application experts, you'll find topics ranging from analytics and self‑service to employee onboarding and everything in between. All labs come with a dedicated instance—so be sure to bring your laptop to get to hands‑on guidance from a ServiceNow expert!



Get ServiceNow Certified On-Site

Up Your Dev Cred

Being a ServiceNow Certified developer makes you even more valuable to your team and company. Tell us about an app you have built on the ServiceNow Platform to qualify to be considered for a free exam seat. Yep, it’s that simple! 



Build Your Perfect Pre-Conference

Get double the training at half the price

Our Pre‑Conference is packed with technical product training classes, strategic workshops, and implementation specialist training at up to a 55% savings on regular rates. Once you register for Knowledge17, simply select the class, workshop, or implementation specialist training of your choice, or select a combination of sessions. Whatever works best for you!



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Save on Technical Product Training

Round out your ServiceNow education

Choose from a variety of new and evergreen technical product training classes—all at up to a 55% discount on regular training rates! Available classes include:

  • Performance Analytics for Administrators
  • Application Creation in ServiceNow
  • Service Portal
  • HR for Administrators
  • Asset Management


Hone Your Strategic Skills

Join your peers for serious strategy insight

Our strategic workshops offer 8‑16 hours of collaborative learning with fellow program and project managers, business analysts, architects, and decision makers from across the globe. You’ll get serious strategy insight into the topic of your choice, including:

  • Modernize IT Service Management
  • Eliminate Outages
  • Manage Cloud Sprawl
  • Streamline Security Incident and Vulnerability Response
  • Improve Employee Satisfaction Using HR Service Management


Hone your strategic skills

Make Your Implementation a Success

Go‑live in style

Are you a partner aiming for a ServiceNow implementation? Then don’t miss our implementation specialist training. You’ll learn the technical aspects of a specific product implementation and the processes needed to manage that implementation. Training includes:

  • ServiceNow Adaptive Implementation Framework Accelerated Implementation
  • Security Operations Management Accelerated Implementation
  • Performance Analytics Accelerated Implementation
  • Customer Service Management (CSM) Accelerated Implementation
  • Edge Encryption Accelerated Implementation


Start Your Training Today!

Get a jump‑start on Knowledge17

Want to take a class that has a prerequisite? Sign up for one of our regular training classes now so you can take more advanced classes and strategic workshops when you join us in Orlando.

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