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Explore

Content Catalog, Training, Keynotes

Content rocks

Dive into all the content Knowledge 2019 has to offer from keynotes and breakouts to labs and more.

Content Catalog

We’re gathering the best and the brightest customers to share how they are transforming the way they work. We are adding new sessions frequently, check back often.

Pre-conference training

Join us for pre‑conference training where you’ll learn new skills and boost the ones you’ve got. Give us two days and we’ll give you a year of expertise.

Speaker

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Biography
John joined ServiceNow in 2017 as President and CEO. Previously, he served as President and CEO of eBay Inc. and spent over 20 years at Bain starting as an Associate Consultant, eventually becoming the firm's CEO. John currently serves on the board for Nike, PayPal, and The Bridgespan Group and is the Chairman of the Business Council.
Session
Digital Workflows
Reimaging customer engagement, employee experience, and operational productivity.

Speaker

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Biography
CJ is the Chief Product Officer. Prior to ServiceNow, he served as President of the Emerging Technologies Division at Dell EMC, held various leadership roles at Symantec, and began his career at Oracle. CJ serves on the board at Zebra Technologies.
Session
Digital Workflows
Reimaging customer engagement, employee experience, and operational productivity.

Speaker

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Biography
Pablo is SVP of ServiceNow’s IT Workflow Products spanning ITSM, ITOM, ITBM, ITAM, Security, Risk and DevOps businesses. Previously, he was GM of ITOM. Prior to joining ServiceNow he held CTO, engineering and business leadership roles at Microsoft, Symantec, Veritas, and various startups.
Session
IT Workflows
Transform IT across your enterprise to drive operational productivity.

Speaker

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Biography
Farrell, SVP of Customer Workflow, joined ServiceNow in 2012 to design end-to-end service management across Support, Infrastructure and R&D. In 2016, Farrell became GM of several IT Workflow products. Before ServiceNow, Farrell spent 10 years driving transformation in Support and R&D teams.
Session
Customer Workflows
Delight customers with proactive service from issue to resolution.

Speaker

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Biography
Blake is SVP of Employee Workflow Products. Employee Workflow Products include ITSM and HR Service Delivery products. Prior to ServiceNow, Blake served as COO of Dell EMC’s Emerging Technologies Division and spent 10 years at Symantec.
Session
Employee Workflows
Deliver a next-generation employee experience and unlock productivity.

Speaker

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Biography
Dave is responsible for establishing the strategic direction of ServiceNow, from high-level investment areas in product development through acquisitions. Prior to his current role, he was the Global VP of Solutions Consulting for ServiceNow. Dave has over 20 years of experience in the IT industry. 
Session
Now Platform
Empower anyone to build modern and intelligent workflow apps quickly.

Speaker

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Biography
Josh is responsible for providing an application development platform to ensure customers and partners can build applications that will transform the way the world works. Prior to joining ServiceNow, he was SVP of Global Solutions at EMC and held leadership roles at Veritas, and several startups.
Session
Now Platform
Empower anyone to build modern and intelligent workflow apps quickly.

Speaker

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Biography
Patrick was one of the founders of ServiceNow and joined the company in 2006. He currently serves as ServiceNow's SVP of DevOps & Global Head of Engineering. Pat’s current responsibilities include our datacenters, physical infrastructure, software platform, applications engineering and technical support.
Session
Now Platform
Empower anyone to build modern and intelligent workflow apps quickly.

Curated Journeys

A journey just for you at Knowledge 2019

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There are hundreds of sessions to choose from at Knowledge and we want to help you build the right agenda from the start.

Choose a link below that will direct you to a specific set of sessions that will help you learn more about how to take work to the next level.

Respond faster to security incidents, vulnerabilities, and risk

Optimize performance with analytics

Find the sessions just right for you.

Contact us

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We are here to help

For more information about Knowledge 2019, email us at knowledge@servicenow.com or call +1 866-855-3789 (US), +1 650-416-8382 (Intl), Monday – Friday, 6 am – 6 pm PT.