Content Catalog

We gathered the best and brightest customers to share how they are transforming the way they work.

Pre-Conference training

At Pre Conference training, attendees learned and expanded on their skills using ServiceNow products. And many embraced the opportunity to earn their Now certification.

Speaker

Previous Event Overlay. Next Event Overlay. Close Event Overlay.
Biography
John joined ServiceNow in 2017 as President and CEO. Previously, he served as President and CEO of eBay Inc. and spent over 20 years at Bain starting as an Associate Consultant, eventually becoming the firm's CEO. John currently serves on the board for Nike, PayPal, and The Bridgespan Group and is the Chairman of the Business Council.
Session
Digital Workflows
Reimaging customer engagement, employee experience, and operational productivity.

Speaker

Previous Event Overlay. Next Event Overlay. Close Event Overlay.
Biography
CJ is the Chief Product Officer. Prior to ServiceNow, he served as President of the Emerging Technologies Division at Dell EMC, held various leadership roles at Symantec, and began his career at Oracle. CJ serves on the board at Zebra Technologies.
Session
Digital Workflows
Reimaging customer engagement, employee experience, and operational productivity.

Speaker

Previous Event Overlay. Next Event Overlay. Close Event Overlay.
Biography
Pablo is SVP of ServiceNow’s IT Workflow Products spanning ITSM, ITOM, ITBM, ITAM, Security, Risk and DevOps businesses. Previously, he was GM of ITOM. Prior to joining ServiceNow he held CTO, engineering and business leadership roles at Microsoft, Symantec, Veritas, and various startups.
Session
IT Workflows
Transform IT across your enterprise to drive operational productivity.

Speaker

Previous Event Overlay. Next Event Overlay. Close Event Overlay.
Biography
Farrell, SVP of Customer Workflow, joined ServiceNow in 2012 to design end-to-end service management across Support, Infrastructure and R&D. In 2016, Farrell became GM of several IT Workflow products. Before ServiceNow, Farrell spent 10 years driving transformation in Support and R&D teams.
Session
Customer Workflows
Delight customers with proactive service from issue to resolution.

Speaker

Previous Event Overlay. Next Event Overlay. Close Event Overlay.
Biography
Blake is SVP of Employee Workflow Products. Employee Workflow Products include ITSM and HR Service Delivery products. Prior to ServiceNow, Blake served as COO of Dell EMC’s Emerging Technologies Division and spent 10 years at Symantec.
Session
Employee Workflows
Deliver a next-generation employee experience and unlock productivity.

Speaker

Previous Event Overlay. Next Event Overlay. Close Event Overlay.
Biography
Dave is responsible for establishing the strategic direction of ServiceNow, from high-level investment areas in product development through acquisitions. Prior to his current role, he was the Global VP of Solutions Consulting for ServiceNow. Dave has over 20 years of experience in the IT industry. 
Session
Now Platform
Empower anyone to build modern and intelligent workflow apps quickly.

Speaker

Previous Event Overlay. Next Event Overlay. Close Event Overlay.
Biography
Josh is responsible for providing an application development platform to ensure customers and partners can build applications that will transform the way the world works. Prior to joining ServiceNow, he was SVP of Global Solutions at EMC and held leadership roles at Veritas, and several startups.
Session
Now Platform
Empower anyone to build modern and intelligent workflow apps quickly.

Speaker

Previous Event Overlay. Next Event Overlay. Close Event Overlay.
Biography
Patrick was one of the founders of ServiceNow and joined the company in 2006. He currently serves as ServiceNow's SVP of DevOps & Global Head of Engineering. Pat’s current responsibilities include our datacenters, physical infrastructure, software platform, applications engineering and technical support.
Session
Now Platform
Empower anyone to build modern and intelligent workflow apps quickly.

Curated Journeys

A journey just for you at Knowledge

Close Event Overlay.

Transform the IT Experience

Innovate and align to business priorities

Deliver AI-powered user experiences

Collaborate and gain visibility across IT

Deliver high-performance business services with AIOps

Visibility: Services mapping

Visibility: Cross-stack discovery

Visibility: Operational state status

Health: Eliminate event noise

Health: Reduce MTTR

Health: Resolve service degradations

Optimization: Cloud spend management

Optimization: Reduce software spend

Optimization: Self-service provisioning

Deliver a next-generation employee experience

Implementing HR Service Delivery like a pro

Rethinking the HR shared services function

Transforming the employee experience

Enterprise onboarding and life events

HR and IT better together

Unlocking enterprise-wide productivity

Migrating to the scoped HR Application

Elevating the service experience with chat

Delight customers by resolving complex issues end-to-end

Succeed with customer self-service

Integrate CSM to other apps and processes

Transform customer service delivery

Elevate the agent experience

Connect customer service to other teams

Build enterprise workflow apps fast

Build custom workflow apps: Digital leaders

Build custom workflow apps: Functional practitioners

Respond faster to security incidents, vulnerabilities, and risk

Integrated risk management

Remediate security incidents and vulnerabilities

Optimize performance with analytics

Performance Analytics

Maximize success with ServiceNow

Have a plan

Build it right

Drive adoption

Measure business impact

Early bird savings ends February 14. Register now and save $200.