How can organizations extend ServiceNow® with AI securely and at scale? Robin by Atera is a 24/7 autonomous, context-aware AI agent providing omnichannel support via Microsoft Teams, Slack, email, WhatsApp, and more, with all actions logged in ServiceNow. It solves IT issues across devices and cloud environments, draws on multiple knowledge sources, and augments teams with context-rich responses and proactive support. Employees get faster resolution, IT gains intelligent assistance, and organizations unlock efficiency at scale.
Sponsors
Meet the ServiceNow partners who transform business challenges into outcomes that matter. Explore how they accelerate your workflows and turn what’s next into what’s now.
Atera
Gold
Overview
Atera delivers autonomous AI agents for ITSM that analyze, act, and resolve issues across channels, freeing hundreds of hours for technicians and employees at every level of the organization
Sponsored Sessions
Sponsor Video On Demand
Intermediate
Agenda Builder
Knowledge
Session
DoubleBookable
Video On Demand
Video On Demand
Session Tile
AI
Administrator
Executive
Implementer
Platform Owner
Technology
Session
AI Agents
All AI
IT Service Management
IT Operations Management
All IT
AI Agents
IT Operations Management
IT Service Management
AI Experience
Session
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Tuesday, Apr 07
8:00 a.m. Tuesday, Apr 07
, AE and Solution Expert, Atera Networks
- Tuesday, Apr 78:00 am - 8:15 am PDTDigital RoomFirst come, first seated
Sponsor Theater
Expert
Yes
Agenda Builder
Knowledge
Session
Atera
All
First come, first seated
Session Tile
AI
Administrator
Executive
Implementer
Platform Owner
Technology
Session
AI Agents
All AI
IT Service Management
IT Operations Management
Operational Technology Management
Enterprise Asset Management
All IT
Operational Technology Management
AI Agents
Enterprise Asset Management
IT Operations Management
IT Service Management
Operational Technology Management
AI Experience
Session
Non VOD Session
yes
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Wednesday, May 06
4:00 p.m. Wednesday, May 06
How can organizations extend ServiceNow® with AI securely and at scale? Robin by Atera is a 24/7, context-aware AI agent that fixes technical device issues autonomously. Accessible through your organizational channels like MS Teams, Slack, WhatsApp, and even email, Robin solves issues across devices, network, and the cloud. With Robin, your employees get faster resolution, IT teams gain intelligent assistance, and organizations unlock efficiency at scale.
, Co-Founder and CEO, Atera
- Wednesday, May 64:30 pm - 4:45 pm PDTExpo - Theater 2First come, first seated
Speakers
Uri Naiman
AE and Solution Expert
Atera Networks
Gil Pekelman
Co-Founder and CEO
Atera
Resources
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