Appeals, grievances, and complaints arrive via fax, mail, phone, portal, and email - creating fragmented intake and real compliance exposure. In this 15-minute session, we'll walk through a closed-loop A&G workflow on ServiceNow®: AI-driven intake and classification, automated CAIC and APR checklist enforcement, evidence gathering and outreach tracking, clinical review gates, determination and notices, and effectuation. We'll highlight where AI assists with request classification, pathway and level routing, and packet completeness scoring - and the core KPIs to use when evaluating a pilot.