Ready to make AI real? Say goodbye to calling the service desk, manual triage, or texting for support. See how Resideo redefined IT support with a fully agent-less service desk with Fujitsu, ServiceNow® and Moveworks. You’ll hear how they achieve fulfillment in seconds versus days for requests like BYOD, cut service desk emails by 66%, and maintain over 90% positive CSAT by enabling employees to resolve issues where they work via Teams integration. Join us to see the framework behind the success and how it’s scaling beyond IT to transform enterprise experiences.
Sponsors
Meet the ServiceNow partners who transform business challenges into outcomes that matter. Explore how they accelerate your workflows and turn what’s next into what’s now.
Fujitsu
Platinum
Overview
We help customers unlock Digital and Sustainability transformation with the Now Platform. Release the value of your investment and the potential of your organization for people, planet & prosperity.
Sponsored Sessions
Sponsor Theater
Intermediate
Yes
Agenda Builder
Knowledge
Session
Fujitisu, Resideo
All
First come, first seated
Session Tile
AI
Administrator
Business Analyst
Executive
Platform Owner
N/A
Session
AI Agents
All AI
IT Service Management
All IT
AI Agents
Employee Center
IT Service Management
AI Agents
Employee Center
Session
Non VOD Session
yes
<a href="https://account.servicenow.com/sign-in?state=reg.k26.sessions&&source_id=events&locale=en-us">Sign in</a> with your Knowledge 2026 registration to access materials for this session.<p></p>
1:00 p.m. Tuesday, May 05
Tuesday, May 05
, Global IT Service Delivery & Workplace Operations, Resideo Technologies
- Tuesday, May 51:30 pm - 1:45 pm PDTExpo - Theater 2First come, first seated
Sponsor Breakout
Intermediate
Yes
Agenda Builder
Knowledge
Session
Fujitsu, Westlake
All
First come, first seated
Session Tile
IT
Administrator
Executive
Platform Owner
Manufacturing
Session
IT Service Management
IT Asset Management
IT Operations Management
Strategic Portfolio Management
All IT
IT Asset Management
Employee Center
IT Operations Management
IT Service Management
Strategic Portfolio Management
Employee Center
Session
Non VOD Session
Wednesday, May 06
12:00 p.m. Wednesday, May 06
Enterprise transformation rarely fails due to technology. It stalls when platforms scale reactively instead of deliberately. Hear how Westlake expects to improve asset visibility by over 40%, reduce software costs by $12-14m, and reduce manual processes by over 30% by evolving ServiceNow® beyond ITSM and ITOM into Hardware and Software Asset Management. With Strategic Portfolio Management and Employee Center next, the focus shifts to scaling with clarity, not complexity. If you’re shaping your platform roadmap, this session shares practical lessons for sustainable success.
, IT Project Manager, Westlake
, Director - Technology, Innovation & AI, Fujitsu
- Wednesday, May 612:30 pm - 1:00 pm PDTWynn - Lafleur - Ground LevelFirst come, first seated
Speakers
Patrick Girtz
Global IT Service Delivery & Workplace Operations
Resideo Technologies
Tej Hemantharaj
Director - Technology, Innovation & AI
Fujitsu
Jimmie Price
IT Project Manager
Westlake
Media
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