Alcon and NTT DATA leveraged the ServiceNow® AI platform to elevate employee experience alongside digital workflows across HR, IT, and Facilities—harmonizing human and digital work in a highly regulated life sciences environment. Learn how a global experience platform balanced enterprise governance with local needs, overcame change management barriers, and delivered measurable gains in adoption, productivity, and cost efficiency. Gain practical lessons on stakeholder alignment and scaling transformation.
Sponsors
Meet the ServiceNow partners who transform business challenges into outcomes that matter. Explore how they accelerate your workflows and turn what’s next into what’s now.
NTT DATA
Platinum
Overview
NTT DATA is a global innovator of digital business and technology services, helping clients innovate, optimize and transform for success. We’re a Global Top Employer and form part of NTT Group.
Sponsored Sessions
Sponsor Breakout
Beginner
Yes
Agenda Builder
Knowledge
Session
Alcon, NTT DATA
All
First come, first seated
Session Tile
IT
Executive
Platform Owner
Manufacturing
Session
Collaborative Work Management
Digital End-user Experience
All IT
Platform capabilities
All Platform Capabilities
New to ServiceNow
Collaborative Work Management
Employee Center
Platform capabilities
Digital End-user Experience
Employee Center
Session
Non VOD Session
4:00 p.m. Tuesday, May 05
Tuesday, May 05
, Sr. Director, Enterprise Service Management & PMO, Alcon Vision LLC
, VP - ServiceNow practice leader, NTT DATA North America, NTT DATA
, Digital Consulting Senior Manager, NTTDATA Americas
, Senior Director- Growth/Pre-Sales Strategy, NTT DATA Americas, Inc.
- Tuesday, May 54:30 pm - 5:00 pm PDTWynn - Mouton 2 - Ground LevelFirst come, first seated
Sponsor Theater
Beginner
Yes
Agenda Builder
Knowledge
Session
NTT Data
All
First come, first seated
Session Tile
Executive
Implementer
Platform Owner
N/A
Session
AI Agents
AI Control Tower
All AI
IT Service Management
IT Operations Management
All IT
New to ServiceNow
AI Experience
IT Operations Management
IT Service Management
AI Agents
AI Control Tower
Session
Non VOD Session
yes
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Wednesday, May 06
2:00 p.m. Wednesday, May 06
AI is entering every workflow, every function, every decision path. Most organizations are racing to rapidly expand their AI galaxy. Few are preparing to control it. ServiceNow® leaders must now step beyond Service Operations and define how AI behaves across the enterprise. You are uniquely positioned to become the guardians of AI governance, visibility and sustainable adoption. In this session, NTT DATA shares a practical framework for moving from ITSM to AI-Integrated Service Management, so you can take ownership of your organization’s AI galaxy.
, Executive, Head of Marketing & Innovation UK&I, NTT DATA Business Solutions
- Wednesday, May 62:00 pm - 2:15 pm PDTExpo - Theater 4First come, first seated
Speakers
Monica Blandin
VP - ServiceNow practice leader, NTT DATA North America
NTT DATA
Christopher Gabriel
Executive, Head of Marketing & Innovation UK&I
NTT DATA Business Solutions
Ram Mohan
Digital Consulting Senior Manager
NTTDATA Americas
Hemanth Raj
Senior Director- Growth/Pre-Sales Strategy
NTT DATA Americas, Inc.
ASHISH SONONE
Sr. Director, Enterprise Service Management & PMO
Alcon Vision LLC
Media
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live