What if you could reduce claims leakage, accelerate underwriting, and eliminate swivel‑chair work without disrupting core systems? With DXC solutions built on ServiceNow, insurers modernize their highest‑friction processes first, delivering value incrementally and safely. By combining Agentic AI with intelligent workflows, DXC automates claims from FNOL to payment while streamlining underwriting intake and risk assessment. The result is faster, more consistent decisions and measurable business outcomes powered by a more connected, intelligent operation with DXC and ServiceNow.
Sponsors
Meet the ServiceNow partners who transform business challenges into outcomes that matter. Explore how they accelerate your workflows and turn what’s next into what’s now.
DXC Technology
Diamond
Overview
DXC is a leading enterprise technology and innovation partner that masters complexity and delivers meaningful outcomes. We modernize, secure, and operate systems that keep businesses running.
Sponsored Sessions
Sponsor Think Big
Expert
Yes
Agenda Builder
Knowledge
Session
DXC Technology
All
First come, first seated
Think Big Tile
AI
Business Analyst
Executive
Platform Owner
Insurance
Session
Now Assist
AI Agents
AI Control Tower
All AI
Collaborative Work Management
Digital End-user Experience
All IT
Think Big
AI Agents
App Engine
Now Assist
Collaborative Work Management
AI Control Tower
Digital End-user Experience
App Engine
Session
Non VOD Session
1:00 p.m. Tuesday, May 05
Tuesday, May 05
, Global Offering Leader, Assure Smart Apps, DXC Technology
, Product Owner, DXC Technology
- Tuesday, May 51:00 pm - 1:30 pm PDTWynn - Margaux 2 - Ground LevelFirst come, first seated
Sponsor Customer Story
Intermediate
Yes
Agenda Builder
Knowledge
Session
DXC Technology, Grifols
All
First come, first seated
Session Tile
Data and Analytics
Business Analyst
Executive
Implementer
Platform Owner
N/A
Session
Now Assist
AI Agents
All AI
CMDB/CSDM
All Data and Analytics
IT Service Management
IT Operations Management
All IT
CMDB/CSDM
All Platform Capabilities
CMDB/CSDM
Employee Center
IT Operations Management
IT Service Management
Now Assist
AI Agents
Employee Center
Session
Non VOD Session
yes
<a href="https://account.servicenow.com/sign-in?state=reg.k26.sessions&&source_id=events&locale=en-us">Sign in</a> with your Knowledge 2026 registration to access materials for this session.<p></p>
4:00 p.m. Tuesday, May 05
Tuesday, May 05
As organizations enter the AI era, the challenge is not the technology itself but preparing the organization to adopt it effectively. Building the right level of readiness is essential to advance in maturity and translate AI’s potential into real business value. This session will explore the key priorities and prerequisites that global organizations with deep legacy foundations must address to enable AI adoption. We will focus on overcoming resistance to change, driving sustainable AI-enabled transformation, and maximizing return on investment.
, Certified Master Architect / SBG Iberia Delivery Lead, DXC Technology
, Certified Master Architect, DXC
- Tuesday, May 54:30 pm - 5:00 pm PDTExpo - Theater 1First come, first seated
AI Innovation Zone
Expert
Yes
Agenda Builder
Knowledge
Session
Computer Sciences Corp., DXC Technology
All
First come, first seated
Session Tile
IT
Business Analyst
Executive
Platform Owner
Insurance
Session
Now Assist
AI Agents
AI Control Tower
All AI
Collaborative Work Management
Digital End-user Experience
All IT
Digital End-user Experience
App Engine
Now Assist
AI Agents
Collaborative Work Management
AI Control Tower
App Engine
Session
Non VOD Session
Wednesday, May 06
4:00 p.m. Wednesday, May 06
Your life runs on your phone—so should your insurance. Today, insurers can deliver a true “policy in your pocket” through a smart, intuitive application that puts customers in control. Visit the AI Innovation Zone to experience DXC’s AI‑driven, modular solution that automates the customer journey end to end, from real-time alerts and care navigation to claims. More than just an app, it’s a personal insurance concierge—powered by data and driven by intelligence.
, Global Offering Leader, Assure Smart Apps, DXC Technology
, Product Owner, DXC Technology
- Wednesday, May 64:00 pm - 4:15 pm PDTExpo - AI Innovation ZoneFirst come, first seated
Speakers
Jenna Colman
Global Offering Leader, Assure Smart Apps
DXC Technology
Paloma García Herrero
Certified Master Architect / SBG Iberia Delivery Lead
DXC Technology
Rebeca Gállego Iglesias
Certified Master Architect
DXC
Rick Kephart
Product Owner
DXC Technology