Dispute management is changing as fraud increases, workflows grow more complex, and cardholder expectations rise. Based on joint research conducted by Visa and ServiceNow® with issuers globally, this session shares what the data reveals about current pressures in dispute operations. It highlights how Visa is modernizing dispute management through platform driven capabilities and applied AI to help financial institutions scale, maintain compliance, and support stronger customer experiences.
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Overview
Visa, a global leader in digital payments, enables transactions worldwide with a reliable, secure network. Its mission is to drive economies with inclusive access and innovative money movement.
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Tuesday, Apr 07
8:00 p.m. Tuesday, Apr 07
, Sr Manager, Product Marketing, Visa
, Director, Global Disputes & ServiceNow Partnership, Visa
- Tuesday, Apr 78:30 pm - 8:45 pm PDTDigital RoomFirst come, first seated
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Thursday, May 07
12:00 p.m. Thursday, May 07
For financial institutions, disputes have become a defining moment for operational efficiency, compliance, and cardholder trust. Rising volumes and complexity are exposing the limits of fragmented systems and manual workflows. This session covers what issuers are facing now and how Visa and ServiceNow®️ are delivering a unified dispute management platform that reduces complexity, applies AI to speed resolution, strengthens compliance, and improves outcomes without disrupting existing operations.
- Thursday, May 712:00 pm - 12:15 pm PDTExpo - Theater 4First come, first seated
Speakers
Stephanie Guerro
Director, Global Disputes & ServiceNow Partnership
Visa
Jessie Jett
Sr Manager, Product Marketing
Visa