Join experts from Slalom for a digital session on how human-centered design and AI-powered workflows are transforming customer service on the ServiceNow® platform. Learn how AI reduces friction, empowers service teams to focus on meaningful moments, and connects systems seamlessly. Discover best practices for delivering scalable, intelligent, and empathetic experiences that balance automation, personalization, and trust to drive lasting value.
Sponsors
Meet the ServiceNow partners who transform business challenges into outcomes that matter. Explore how they accelerate your workflows and turn what’s next into what’s now.
Slalom
Gold
Overview
Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always.
Sponsored Sessions
Sponsor Video On Demand
Intermediate
Agenda Builder
Knowledge
Session
DoubleBookable
Video On Demand
Video On Demand
Session Tile
CRM
Executive
Technology
Session
Customer Service Management
Customer Service and Industry Products
All CRM
Customer Service and Industry Products
Customer Service and Industry Products
Session
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Tuesday, Apr 07
5:00 p.m. Tuesday, Apr 07
, Managing Director enterprise service apps, Slalom
, Senior Director, Market Solutions, NA
- Tuesday, Apr 75:00 pm - 5:15 pm PDTDigital RoomFirst come, first seated
Sponsor Theater
Intermediate
Yes
Agenda Builder
Knowledge
Session
PDS Health, Slalom
All
First come, first seated
Session Tile
Human Resources
Administrator
Executive
Platform Owner
Healthcare
Session
Now Assist
All AI
HR Service Delivery
IT Asset Management
Digital End-user Experience
All IT
HR Service Delivery
Employee Center
IT Asset Management
Now Assist
Digital End-user Experience
AI Experience
Employee Center
HR Service Delivery
Session
Non VOD Session
4:00 p.m. Tuesday, May 05
Tuesday, May 05
PDS Health moved beyond ticketing to a single digital front door on ServiceNow. Partnering with Slalom, they delivered measurable results: higher portal adoption and case deflection, faster resolution with lower MTTR, smoother onboarding through journeys, and reduced costs and technical debt through platform consolidation. Join Slalom’s Amas Tenumah and PDS Health's Seher Fadwani as they share the success metrics and practical steps to realize value quickly.
, Managing Director enterprise service apps, Slalom
, Director of Enterprise Applications, Pacific Dental Services, LLC
- Tuesday, May 54:00 pm - 4:15 pm PDTExpo - Theater 2First come, first seated
Speakers
Josh Brostoff
Senior Director, Market Solutions
NA
Seher Fadwani
Director of Enterprise Applications
Pacific Dental Services, LLC
Amas Tenumah
Managing Director enterprise service apps
Slalom