Discover how Genpact is reinventing Trade Promotion Management on ServiceNow® with an AI-driven, agentic solution built on deep CPG operational expertise. Learn how to replace manual, fragmented steps with intelligent agents that validate terms, apply retailer logic, manage exceptions, and automate contract creation—cutting cycle times by 30–40% and manual effort by 25–35%. Join this session to see how intent-driven AI and seamless execution transform trade promotions into a proactive, insight-led workflow that boosts efficiency, accuracy, and collaboration.
Sponsors
Meet the ServiceNow partners who transform business challenges into outcomes that matter. Explore how they accelerate your workflows and turn what’s next into what’s now.
Genpact
Platinum
Overview
Genpact (NYSE: G) is is a global agentic and advanced technology solutions company that delivers lasting value for leading enterprises globally.
Sponsored Sessions
Sponsor Theater
Beginner
Yes
Agenda Builder
Knowledge
Session
Genpact
All
First come, first seated
Session Tile
AI
Business Analyst
Executive
Implementer
Platform Owner
Consumer Packaged Goods
Session
AI Agents
All AI
Analytics and Insight-to-Action Apps
Workflow Data Fabric
Workflow Data Network
All Data and Analytics
New to ServiceNow
AI Agents
Analytics and Insight-to-Action Apps
Workflow Data Fabric
Workflow Data Management
AI Experience
Session
Non VOD Session
yes
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Tuesday, May 05
12:00 p.m. Tuesday, May 05
, Vice President, Global ServiceNow Practice Leader, Genpact
, VP, Sales and Marketing Advisory Leader, Genpact
- Tuesday, May 512:00 pm - 12:15 pm PDTExpo - Theater 2First come, first seated
Sponsor Breakout
Beginner
Yes
Agenda Builder
Knowledge
Session
Genpact
All
First come, first seated
Session Tile
Global Business Services
Business Analyst
Executive
Implementer
Platform Owner
Consumer Packaged Goods
Session
All AI
Global Business Services
HR Service Delivery
IT Service Management
All IT
New to ServiceNow
Global Business Services
Employee Center
HR Service Delivery
IT Service Management
AI Experience
Employee Center
Global Business Services
HR Service Delivery
Session
Non VOD Session
Thursday, May 07
1:00 p.m. Thursday, May 07
This executive conversation explores how large enterprises are moving beyond automation toward truly autonomous IT. The discussion examines how agentic AI shifts IT from task execution to outcome engineering—enabling systems to sense, decide, and act across complex environments. Grounded in real enterprise experience, the session covers what it takes to operationalize autonomy at scale, including governance, trust, and change management, and highlights the practical steps organizations are taking to modernize IT operations responsibly and sustainably.
, SVP and Head of Digital Cloud, Genpact
, Head of Service, Operations and Support, Bank Of Montreal
, SVP & GM, Service Operations, ServiceNow
- Thursday, May 71:00 pm - 1:30 pm PDTWynn - Margaux 2 - Ground LevelFirst come, first seated
Speakers
Nuno Lopes
Vice President, Global ServiceNow Practice Leader
Genpact
Sachin Pinnanath
VP, Sales and Marketing Advisory Leader
Genpact
Chris Quinlan
Head of Service, Operations and Support
Bank Of Montreal
Nidhi Srivastava
SVP and Head of Digital Cloud
Genpact
Rahul Tripathi
SVP & GM, Service Operations
ServiceNow
Media
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