Asurion’s ServiceNow® platform had evolved into a highly customized environment that limited agility and blocked adoption of new AI capabilities. In this session, Asurion shares how they are successfully replatforming to a more standard, scalable architecture, eliminating technical debt while preserving business-critical functionality. Attendees will learn how this transformation unlocked ServiceNow’s latest AI innovations, improved time to value, reduced operational risk, and positioned the platform for continuous innovation without re‑customization
Sponsors
Meet the ServiceNow partners who transform business challenges into outcomes that matter. Explore how they accelerate your workflows and turn what’s next into what’s now.
NewRocket
Gold
Overview
NewRocket is a global Elite ServiceNow partner, helping organizations transform with confidence, unlock growth and deliver smarter employee and customer experiences with AI, innovation and expertise.
Sponsored Sessions
Sponsor Theater
Intermediate
Yes
Agenda Builder
Knowledge
Session
Asurion, NewRocket
All
First come, first seated
Session Tile
Executive
Implementer
Platform Owner
Insurance
Session
Now Assist
AI Agents
All AI
HR Service Delivery
ServiceNow EmployeeWorks
IT Operations Management
All IT
ServiceNow EmployeeWorks
Employee Center
HR Service Delivery
IT Operations Management
Now Assist
AI Agents
Employee Center
HR Service Delivery
ServiceNow EmployeeWorks
Session
Non VOD Session
yes
<a href="https://account.servicenow.com/sign-in?state=reg.k26.sessions&&source_id=events&locale=en-us">Sign in</a> with your Knowledge 2026 registration to access materials for this session.<p></p>
Thursday, May 07
12:00 p.m. Thursday, May 07
, Sr. Director of Software Engineering, Asurion
, Senior Sales Executive, NewRocket
- Thursday, May 712:30 pm - 12:45 pm PDTExpo - Theater 2First come, first seated
Speakers
Erasmus Tapera
Senior Sales Executive
NewRocket
Jim Wilen
Sr. Director of Software Engineering
Asurion