Autonomous IT is no longer aspirational—it's a boardroom imperative. As enterprises face rising operational costs, AI disruption, and talent constraints, ServiceNow® emerges as the platform transforming IT from a cost center to a value engine. This session delivers Tech Mahindra's strategic PoV on leveraging AI Agents, intelligent automation, and governance frameworks to accelerate autonomous operations. Discover how organizations can achieve measurable outcomes—faster resolutions, reduced risk, and scalable efficiency—without compromising control.
Sponsors
Meet the ServiceNow partners who transform business challenges into outcomes that matter. Explore how they accelerate your workflows and turn what’s next into what’s now.
Tech Mahindra
Gold
Overview
Tech Mahindra is a global consulting service and systems integrator that operates in over 90+ countries, 1100+ Global Customers, 6.20Bn+ Revenue, 149K+ associates.
Sponsored Sessions
Sponsor Video On Demand
Expert
Agenda Builder
Knowledge
Session
DoubleBookable
Video On Demand
Video On Demand
Session Tile
IT
Executive
Implementer
Telecom
Session
IT Operations Management
Telecommunications Service Operations Management
All IT
Telecommunications Service Operations Management
IT Operations Management
Telecommunications Service Operations Management
Session
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Tuesday, Apr 07
7:00 p.m. Tuesday, Apr 07
, Global Head of ServiceNow Practice, TechMahindra
, Delivery Head for ServiceNow - UK/Europe Region, Tech Mahindra
- Tuesday, Apr 77:00 pm - 7:15 pm PDTDigital RoomFirst come, first seated
Sponsor Theater
Expert
Yes
Agenda Builder
Knowledge
Session
AT&T, TechMahindra
All
First come, first seated
Session Tile
IT
Business Analyst
Executive
Telecom
Session
IT Operations Management
Telecommunications Service Operations Management
All IT
IT Operations Management
IT Operations Management
Telecommunications Service Operations Management
Session
Non VOD Session
yes
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Tuesday, May 05
2:00 p.m. Tuesday, May 05
Discover how a global Telecommunications provider leverages ServiceNow® to drive its autonomous IT strategy by enabling AI-ready governance frameworks, streamlining intake and change processes, and enhancing the quality of CMDB and Asset lifecycle management on the ServiceNow platform.
This interactive session will engage audience to discuss modernization strategy of AI stewardship, building the right foundation for an autonomous operations and role of SaaS platforms in today’s agentic AI world while unifying operating model spanning across ITSM, ITOM, the AI Framework, and Asset/CI initiatives.
, Global Head of ServiceNow Practice, TechMahindra
, AVP - Technology, ATT
- Tuesday, May 52:30 pm - 2:45 pm PDTExpo - Theater 4First come, first seated
Speakers
Marcus Anthony
AVP - Technology
ATT
Ajay Chawla
Global Head of ServiceNow Practice
TechMahindra
Manu Singh
Delivery Head for ServiceNow - UK/Europe Region
Tech Mahindra