Discover how ServiceNow® and EY are driving agent led transformation across enterprise functions like risk, cybersecurity, and tax. One real world example will be showcased in this session as ServiceNow’s Group Vice President, Tax, Elisabeth Loew shares ServiceNow’s Customer Zero journey with EY’s Global Vice Chair, Julie Teigland, highlighting the redesign of tax compliance through agent-based workflows. Learn how you can apply this disciplined approach - process first, then workflow, then agents – to your own data intensive, mission critical functions to accelerate responsible AI adoption, break down silos, and deliver measurable impact at scale.
Sponsors
Meet the ServiceNow partners who transform business challenges into outcomes that matter. Explore how they accelerate your workflows and turn what’s next into what’s now.
EY
Diamond
Overview
EY streamlines the flow of information, removes friction and delivers rich human experiences. We help organizations become more dynamic and innovative to drive business performance and growth.
Sponsored Sessions
Sponsor Think Big
Expert
Yes
Agenda Builder
Knowledge
Session
EY
All
First come, first seated
Think Big Tile
Business Analyst
Executive
Implementer
Platform Owner
N/A
Session
Now Assist
All AI
Workplace
Digital End-user Experience
All IT
Platform capabilities
All Platform Capabilities
Think Big
AI Experience
Now Assist
Workplace
Platform capabilities
Digital End-user Experience
AI Experience
Workplace
Session
Non VOD Session
yes
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Tuesday, May 05
12:00 p.m. Tuesday, May 05
, GVP, Global Tax, ServiceNow
, Global Tax Alliances Leader, EY
, EY Global Vice Chair – Alliances and Ecosystems, Member of the EY Global Executive, Ernst & Young LLP
- Tuesday, May 512:00 pm - 12:30 pm PDTExpo - Solutions Stage BFirst come, first seated
Sponsor Customer Story
Intermediate
Yes
Agenda Builder
Knowledge
Session
EY, Keurig Dr Pepper (KDP)
All
First come, first seated
Session Tile
Global Business Services
Builder / Citizen Developer
Business Analyst
Executive
Implementer
Platform Owner
Consumer Packaged Goods
Session
AI Agents
All AI
Finance Operations
Global Business Services
HR Service Delivery
IT Service Management
All IT
Global Business Services
HR Service Delivery
IT Service Management
AI Agents
Finance Case Management
Global Business Services
HR Service Delivery
Session
Non VOD Session
Tuesday, May 05
3:00 p.m. Tuesday, May 05
Discover how Keurig Dr Pepper (KDP) is revolutionizing enterprise service delivery with ServiceNow® AI. From its conversational “K-Bot” to advanced AI skills like chat and case summarization, knowledge generation, and intelligent email drafting, KDP is transforming agent productivity. Learn how KDP is deploying domain-specific GBS AI agents across IT, HR, and Finance to auto-triage, resolve, and automate common requests—delivering faster service, reducing costs, and setting the standard for Agentic AI at scale
, Sr. Director, HR Operations, Keurig Dr Pepper Inc
, Sr Director, Employee Experience, KDP
, AI Architect, EY
- Tuesday, May 53:30 pm - 4:00 pm PDTWynn - Mouton 1 - Ground LevelFirst come, first seated
AI Innovation Zone
Intermediate
Yes
Agenda Builder
Knowledge
Session
EY
All
First come, first seated
Session Tile
Risk and Security
Manufacturing
Session
Governance, Risk, and Compliance
Governance, Risk, and Compliance
Session
Non VOD Session
Thursday, May 07
1:00 p.m. Thursday, May 07
Join us in the Innovation Zone where you can discover how EY and ServiceNow are modernizing IRM — and activating industry use cases — by embedding governed AI agents into enterprise workflows to detect signals, orchestrate response, and scale responsibly. See how we are helping organizations translate AI ambition into real, functional, and industry-specific outcomes.
, Consulting- Risk Technology, EY
, Technology Consultant, Ernst & Young
- Thursday, May 71:00 pm - 1:15 pm PDTExpo - AI Innovation ZoneFirst come, first seated
Speakers
Carlisle Gallo
Sr. Director, HR Operations
Keurig Dr Pepper Inc
Jason Haines
Sr Director, Employee Experience
KDP
Elisabeth Loew
GVP, Global Tax
ServiceNow
Partha Patra
Consulting- Risk Technology
EY
Suzi Russell-Gilford
Global Tax Alliances Leader
EY
Manshesht Sharma
Technology Consultant
Ernst & Young
Julie Linn Teigland
EY Global Vice Chair – Alliances and Ecosystems, Member of the EY Global Executive
Ernst & Young LLP
Jake Wolfcale
AI Architect
EY
Media
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