This session dives into what good looks like for GBS in the era of agentic AI. From current state limitations to future state aspirations, speakers will share how companies are shifting from cost to outcomes; from back-office focus to a fully connected enterprise; and from tactical to transformational models. Gain insight from KPMG survey results and deep delivery experience. Learn critical design decisions—rebalancing GBS/GCC, risk mitigations, ERP alignment—and discover modernized GBS that leads to operational efficiency, margin expansion, front-office connection, and AI-enabled value.