AI adoption on ServiceNow® is accelerating, but many organizations struggle to translate AI features into measurable business value. In this session, we cut through the hype and focus on what actually works. Learn how to align AI capabilities with platform maturity, data readiness, and operating models to drive real outcomes. Provide quick practical guidance on where to start, what to avoid, and how to scale AI responsibly within ServiceNow.
Sponsors
Meet the ServiceNow partners who transform business challenges into outcomes that matter. Explore how they accelerate your workflows and turn what’s next into what’s now.
CDW
Gold
Overview
CDW is ServiceNow's IT and Reseller Partner of the Year for 2026 in the Americas, and offers strategic solutions, services and AI jumpstarts that focus on driving faster outcomes from ServiceNow
Sponsored Sessions
Sponsor Video On Demand
Intermediate
Agenda Builder
Knowledge
Session
DoubleBookable
Video On Demand
Video On Demand
Session Tile
Executive
Implementer
Technology
Session
All AI
AI Experience
Session
<a href="https://knowledge.servicenow.com/flow/servicenow/k26/sessions/page/sessions/session/1767629360414001yD6z" style="color: rgb(0,113,143);">Watch now</a>
This content is available to registered users only. <a href="https://knowledge.servicenow.com/flow/servicenow/k26/registration" rel="noopener noreferrer" target="_blank"><strong>Register Now</strong></a>
Tuesday, Apr 07
9:00 a.m. Tuesday, Apr 07
, Technology Strategy Lead, CDW
- Tuesday, Apr 79:30 am - 9:45 am PDTDigital RoomFirst come, first seated
Sponsor Theater
Intermediate
Yes
Agenda Builder
Knowledge
Session
CDW
All
First come, first seated
Session Tile
Business Analyst
Executive
Implementer
Platform Owner
Technology
Session
All AI
AI Experience
Session
Non VOD Session
yes
<a href="https://account.servicenow.com/sign-in?state=reg.k26.sessions&&source_id=events&locale=en-us">Sign in</a> with your Knowledge 2026 registration to access materials for this session.<p></p>
Wednesday, May 06
1:00 p.m. Wednesday, May 06
Now Assist delivers speed, but speed without preparation creates friction. In this session, we explore what organizations should address before and immediately after activating Now Assist. Through one early-stage deployment story, we examine the dependencies that determine whether AI accelerates value or exposes gaps in data, knowledge, and process. If you are beginning your Now Assist journey, this session provides a practical starting framework to help you move confidently from activation to sustained performance.
, Technology Strategy Lead, CDW
- Wednesday, May 61:00 pm - 1:15 pm PDTExpo - Theater 4First come, first seated
Speakers
Kelli Hoeppner
Technology Strategy Lead
CDW