See how Vonage bridges the gap between front and back-office teams to accelerate resolution and elevate customer trust. We’ll demonstrate how leveraging real-time transcription and AI - from Intelligent Routing to Agent Assist - significantly reduces call handling times. Learn to deploy a frictionless, mixed-mode solution across ITSM and CSM that boosts productivity and creates a seamless journey.
Sponsors
Meet the ServiceNow partners who transform business challenges into outcomes that matter. Explore how they accelerate your workflows and turn what’s next into what’s now.
Vonage
AI Innovation Zone
Overview
Vonage provides unified communications, contact centers, and programmable communications APIs.
Sponsored Sessions
AI Innovation Zone
Intermediate
Yes
Agenda Builder
Knowledge
Session
Vonage
All
First come, first seated
Session Tile
IT
Administrator
Executive
Platform Owner
Other
Session
AI Agents
All AI
Workplace
Telecommunications Service Operations Management
All IT
Telecommunications Service Operations Management
Workplace
AI Agents
AI Experience
Workplace
Session
Non VOD Session
Thursday, May 07
9:00 a.m. Thursday, May 07
, Head of Product, Vonage
- Thursday, May 79:00 am - 9:15 am PDTExpo - AI Innovation ZoneFirst come, first seated
Speakers
Rodney Hassard
Head of Product
Vonage