Global enterprise IT teams are under pressure. They need resolve issues faster, reduce operational friction, and improve digital employee experience, without adding cost or complexity. In this session, learn how Thrive combines ServiceNow® with TeamViewer ONE to shift their IT operations from reactive to proactive.
TeamViewer ONE unifies DEX insights, intelligent automation, and secure remote access, so Thrive can resolve issues before they impact users. Learn how this fix-once-fix-forever approach helps reduce incidents, accelerate resolution, and continuously improve outcomes.
Sponsors
Meet the ServiceNow partners who transform business challenges into outcomes that matter. Explore how they accelerate your workflows and turn what’s next into what’s now.
TeamViewer
Gold
Overview
TeamViewer provides a Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better.
Sponsored Sessions
Sponsor Video On Demand
Beginner
Agenda Builder
Knowledge
Session
DoubleBookable
Video On Demand
Video On Demand
Session Tile
Administrator
Executive
Technology
Session
All AI
New to ServiceNow
AI Experience
Session
<a href="https://knowledge.servicenow.com/flow/servicenow/k26/sessions/page/sessions/session/1767629363421001yjtB" style="color: rgb(0,113,143);">Watch now</a>
This content is available to registered users only. <a href="https://knowledge.servicenow.com/flow/servicenow/k26/registration" rel="noopener noreferrer" target="_blank"><strong>Register Now</strong></a>
Tuesday, Apr 07
6:00 p.m. Tuesday, Apr 07
, Executive Vice President - Global Partner Ecosystem & Channels, TeamViewer
, COO, Thrive
- Tuesday, Apr 76:30 pm - 6:45 pm PDTDigital RoomFirst come, first seated
Sponsor Theater
Beginner
Yes
Agenda Builder
Knowledge
Session
Thrive, TeamViewer
All
First come, first seated
Session Tile
IT
Administrator
Executive
Implementer
Platform Owner
Technology
Session
Digital End-user Experience
All IT
New to ServiceNow
Digital End-user Experience
Session
Non VOD Session
yes
<a href="https://account.servicenow.com/sign-in?state=reg.k26.sessions&&source_id=events&locale=en-us">Sign in</a> with your Knowledge 2026 registration to access materials for this session.<p></p>
Wednesday, May 06
1:00 p.m. Wednesday, May 06
MSPs face growing pressure to deliver faster outcomes, reduce friction, and improve digital employee experience without adding cost or complexity. This session explores how Thrive uses ServiceNow and TeamViewer ONE to shift from reactive support to autonomous, prevention‑led operations. With real‑time DEX insights, AI automation, and secure remote connectivity, intelligent agents resolve issues proactively, enabling a fix‑once, fix‑forever model that eliminates repeat incidents and drives self‑healing IT.
, SCP Global Partner Marketing, TeamViewer
, EVP of R&D, Thrive Networks
- Wednesday, May 61:30 pm - 1:45 pm PDTExpo - Theater 2First come, first seated
Speakers
Stevens Demorcy
EVP of R&D
Thrive Networks
Alfredo Patron
Executive Vice President - Global Partner Ecosystem & Channels
TeamViewer
Stefan Prestele
SCP Global Partner Marketing
TeamViewer
Scott Steele
COO
Thrive