Learn how TSB Bank uses ServiceNow® Service Bridge to synchronize CMDB data and orchestrate task flows across multiple ServiceNow instances, both internal and partner‑managed. This session explores how seamless data exchange and structured task hand‑offs enhance partner collaboration, ensure service continuity, and accelerate incident resolution, with practical insights into integration patterns and lessons learned from a complex financial services ecosystem.
Sponsors
Meet the ServiceNow partners who transform business challenges into outcomes that matter. Explore how they accelerate your workflows and turn what’s next into what’s now.
Infosys
Platinum
Overview
Leader in next-generation digital services and consulting. We expertly steer clients globally as they navigate their digital transformation powered by cloud and AI.
Sponsored Sessions
Sponsor Theater
Intermediate
Yes
Agenda Builder
Knowledge
Session
DoubleBookable
TSB Bank
All
First come, first seated
Session Tile
Data and Analytics
Builder / Citizen Developer
Business Analyst
Platform Owner
Banking
Session
CMDB/CSDM
All Data and Analytics
CMDB/CSDM
All Platform Capabilities
CMDB/CSDM
Session
Non VOD Session
yes
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Wednesday, May 06
4:00 p.m. Wednesday, May 06
, ServiceNow Global Practice Director, Infosys
, ServiceNow Platform, IKWA / TSB Bank
- Wednesday, May 64:00 pm - 4:15 pm PDTExpo - Theater 2First come, first seated
Sponsor Breakout
Intermediate
Yes
Agenda Builder
Knowledge
Session
DTE Energy
All
First come, first seated
Session Tile
IT
Administrator
Builder / Citizen Developer
Executive
Platform Owner
Other
Session
IT Operations Management
All IT
IT Operations Management
Session
Non VOD Session
Thursday, May 07
12:00 p.m. Thursday, May 07
Discover how Infosys partnered with DTE Energy to operationalize digital trust on the ServiceNow platform. This session showcases how DTE modernized certificate lifecycle management, strengthened SOX and NERC compliance, and piloted AI‑assisted IT service operations, moving from manual, risk‑prone processes to automated, auditable, and governed workflows. Join this session to learn how enterprises can scale resilience, compliance, and efficiency with the right balance of automation, AI, and governance.
, Director, Infosys
, Manager, ServiceNow Platform and ITS Project Delivery, DTE Energy
- Thursday, May 712:00 pm - 12:30 pm PDTWynn - Margaux 2 - Ground LevelFirst come, first seated
Speakers
Michael Askell
ServiceNow Platform
IKWA / TSB Bank
Terry Long
Manager, ServiceNow Platform and ITS Project Delivery
DTE Energy
Rajesh Mariappan
Director
Infosys
Aniesh Myneni
ServiceNow Global Practice Director
Infosys