Discover how Qiddiya Investment Company is using ServiceNow® to power Saudi Arabia’s “City of Play” giga-project. By integrating systems and enabling automated workflows across IT estate, infrastructure, and entertainment systems, Qiddiya is modernizing service delivery, embedding AI, and enabling 20,000+ users with a single connected platform. Join this session to learn how a phased modernization approach drove excellence of user experience, efficiency gains, agentic powered operations, and a scalable digital operating model for city-scale IT operations.
Sponsors
Meet the ServiceNow partners who transform business challenges into outcomes that matter. Explore how they accelerate your workflows and turn what’s next into what’s now.
Deloitte
Emerald
Overview
With a platform built for speed, proven industry experience driving change, and a commitment to be one step ahead, Deloitte helps clients turn insights into impact to unlock business value.
Sponsored Sessions
Sponsor Breakout
Intermediate
Yes
Agenda Builder
Knowledge
Session
Deloitte, Qiddiya Investment Company
All
First come, first seated
Session Tile
Data and Analytics
Executive
Platform Owner
Retail
Session
CMDB/CSDM
All Data and Analytics
CMDB/CSDM
All Platform Capabilities
CMDB/CSDM
Employee Center
Employee Center
Session
Non VOD Session
Wednesday, May 06
11:00 a.m. Wednesday, May 06
, Director , ServiceNow & Emerging Technologies, Deloitte
, Executive Director, Business Applications Development & Delivery, Qiddiya Investment Company
, Partner, Deloitte
- Wednesday, May 611:30 am - 12:00 pm PDTWynn - Mouton 2 - Ground LevelFirst come, first seated
Sponsor Think Big
Yes
Agenda Builder
Knowledge
Session
Deloitte
All
First come, first seated
Think Big Tile
AI
Session
AI Agents
All AI
Think Big
AI Agents
Session
Non VOD Session
Wednesday, May 06
2:00 p.m. Wednesday, May 06
Discover how Deloitte leveraged ServiceNow® to transform enterprise operations, accelerate decision-making, and unlock new growth. This session shares actionable strategies for scaling AI and automation across IT, HR, and risk, building a Center of Excellence, and turning platform investments into measurable business value. Ideal for leaders shaping technology strategy and enterprise agility.
, Director, Product Group Leader – ServiceNow, Deloitte Global
- Wednesday, May 62:00 pm - 2:30 pm PDTExpo - Solutions Stage BFirst come, first seated
Industry Spotlight
Intermediate
Yes
Agenda Builder
Knowledge
Session
Deloitte and CVS
All
Solution & Industry Keynotes
First come, first seated
Available On Demand
App Development
Healthcare
N/A
Spotlight
App Engine
App Engine
Spotlight
Non VOD Session
yes
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Wednesday, May 06
3:00 p.m. Wednesday, May 06
Behind every innovation at CVS Health is a commitment to people. Together with Deloitte, CVS Health built a centralized ServiceNow App Store to streamline software delivery, boost compliance, and empower teams through automation. Today, over 95% of software installs and uninstalls are handled automatically, dramatically reducing manual effort and accelerating delivery. Join this session to learn how CVS Health is blending technology, purpose, and care — “bringing our heart to every moment of your health.”
, Managing Director, Deloitte
, Executive Director, Technical Infrastructure, CVS Health Corp
, Lead Director - IT Asset Management, CVS Health
- Wednesday, May 63:00 pm - 3:30 pm PDTExpo - Solutions Stage AFirst come, first seated
Speakers
Umashanker Achyutuni
Executive Director, Business Applications Development & Delivery
Qiddiya Investment Company
Saurabh Dubey
Managing Director, Consumer Industry Leader
Deloitte Consulting LLP
Jeanine Earley
Executive Director, Technical Infrastructure
CVS Health Corp
Joe Erskine
Director, Product Group Leader – ServiceNow
Deloitte Global
Kevin Ma
Principal, Airline Industry Leader
Deloitte Consulting LLP
Alexis Paul
Lead Director - IT Asset Management
CVS Health
Tina Pogacic
Partner
Deloitte
Mike Taylor
Managing Director
Deloitte
Francesco Ugolotti
Director , ServiceNow & Emerging Technologies
Deloitte
Nicholas Zellich
Senior Manager
Delta Air Lines Inc
Media
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