In this session, Lakeside Software will introduce the DEX MTTR continuum and a practical agentic way to operationalize it. ITSM work is shifting from "apps" to orchestrated "flow" and "data": flow as the headless, orchestrated work that can run across systems, and data as the trusted, contextual signals that make those flows accurate. When those two come together, ITSM becomes a flywheel. Attendees will leave with a framework for measuring MTTR as a continuum, diagnosing where time and money is actually being lost, and designing a context-aware perpetually improving operating model.