Choosing a ServiceNow® partner is no longer just about certifications or cost; it’s about aligning expertise, scale, and strategy with where your organization is headed. In this session, we break down ServiceNow partnership tiers, PLAs and other credentials, what they actually signal about capability and delivery, and how to evaluate partners beyond the badge. You’ll learn how tier, specialization, industry experience, and AI readiness should influence your decision — especially as agentic AI expands across workflows in 2026.
Sponsors
Meet the ServiceNow partners who transform business challenges into outcomes that matter. Explore how they accelerate your workflows and turn what’s next into what’s now.
Ondaro
Gold
Overview
Ondaro helps organizations move with agility, measure what matters, and harness ServiceNow to achieve the outcomes they need.
Sponsored Sessions
Sponsor Video On Demand
Beginner
Agenda Builder
Knowledge
Session
DoubleBookable
Video On Demand
Video On Demand
Session Tile
Executive
Implementer
Platform Owner
N/A
Session
New to ServiceNow
Other
Non-Specific Product/Solution
Session
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Tuesday, Apr 07
3:00 p.m. Tuesday, Apr 07
, Senior Director of Technical Service Innovation, Ondaro
, Vice President, Global Solution Consulting, NA
- Tuesday, Apr 73:30 pm - 3:45 pm PDTDigital RoomFirst come, first seated
Sponsor Theater
Beginner
Yes
Agenda Builder
Knowledge
Session
UCLA Health
All
First come, first seated
Session Tile
Human Resources
Administrator
Builder / Citizen Developer
Executive
Platform Owner
Healthcare
Session
Now Assist
All AI
HR Service Delivery
New to ServiceNow
Employee Center
Employee Center
HR Service Delivery
Now Assist
Employee Center
HR Service Delivery
Session
Non VOD Session
Thursday, May 07
2:00 p.m. Thursday, May 07
UCLA Health’s Manager Hub portal began with one guiding principle: put people first. Before designing anything, the team met with managers to understand their pain points and priorities. That early collaboration shaped a ServiceNow®-powered portal that unified HR processes, systems, and staff insights in one intuitive place. In this session, learn how UCLA Health’s “people first” approach builds trust, accelerated adoption, and created a foundation for long-term transformation, proving that when you design with people, success follows.
, Sr Director HR Service Center, HR Technology & Analytics, UCLA Health
, Senior Manager, HR Systems and Analytics, UCLA Health
- Thursday, May 72:00 pm - 2:15 pm PDTExpo - Theater 1First come, first seated
Speakers
Mike Jones
Sr Director HR Service Center, HR Technology & Analytics
UCLA Health
Christine Morris
Senior Director of Technical Service Innovation
Ondaro
Eric Smith
Vice President, Global Solution Consulting
NA
Stacey Titter
Senior Manager, HR Systems and Analytics
UCLA Health
Resources
Learn more about what these innovators do.