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Now on Now: How We Tuned AI Search to Deliver Grounded Answers
Session Category: Session
First come, first seated

Search isn't about finding links to content anymore - it's about getting answers. In this session, we'll share how we optimized AI Search to deliver grounded answers across employee and customer experiences - using RAG to retrieve and generate responses that are accurate, current, and traceable to real source content. We'll get specific about what actually moves the needle: from knowledge readiness to retrieval tuning - and how we measure what "good" looks like. Practical, concrete, and ready to apply.

Primary Product: Now Assist
Secondary Product: Employee Center, IT Service Management, AI Agents, Customer Service and Industry Products, Digital End-user Experience
Session Level: Intermediate
  • Thursday, May 712:30 PM - 12:45 PM PDT

Speakers