Sessions

Explore how the ServiceNow AI control tower accelerates your business reinvention. Agenda Builder is open. Registered attendees, log in and start planning your Knowledge experience.

Back to Session CatalogBack to Session Catalog
Transform to Autonomous Customer Service: Build AI Agents That Deliver Value
Session Category: Hands-on Lab
Save a seat
Requirement: This session requires you to bring your own device
This hands-on lab walks you through building AI Agents for Customer Service using AI Agent Studio. You will customize data sources, ground individual AI Agents, and build an autonomous AI Agent. Learn how AI Agents reason and execute multi-step actions, how the agentic framework differs from traditional implementations, and what changes in design, governance, and testing. Apply best practices from successful implementations and walk away with a working AI Agent and the confidence to design and scale agentic workflows.
Primary Product: Customer Service and Industry Products
  • Wednesday, May 64:00 PM - 5:30 PM PDT

Speakers