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Service Operations Lab: Reduce Human Touch and Outages With a Single Platform
Session Category: Hands-on Lab
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Requirement: This session requires you to bring your own device
Experience how Service Operations unifies ITSM and ITOM on one AI-powered platform to drive towards zero controllable outages. Learn how native integrations create seamless data flow, eliminating manual handoffs and empowering teams with shared, real-time intelligence. See how automated workflows, predictive analytics, and AI-driven remediation deliver self-healing operations that detect, diagnose, and resolve issues before users are impacted, keeping services continuously available.
Primary Product: IT Service Management
Secondary Product: IT Operations Management, Now Assist, AI Agents, Platform capabilities
Session Level: Intermediate
  • Wednesday, May 612:00 PM - 1:30 PM PDT

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