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Accelerating JTB’s Digital Workflow Transformation With ServiceNow and AI
Session Category: Session
First come, first seated
Featuring: JTB Corp.
JTB positions IT as a strategic asset to achieve sustainable growth and establish competitive advantage, actively advancing the development of its utilization infrastructure. This session will present practical examples of business process reform and digital transformation achieved through the use of ServiceNow and advanced AI. ServiceNow's digital workflows and AI significantly reduced lead times to approval completion, accelerated inquiry responses, and enhanced user experience. We will share initiatives and outcomes that led to reduced manual tasks and improved operational efficiency.
Primary Product: AI Agents
Secondary Product: IT Service Management, Strategic Portfolio Management, Customer Service and Industry Products
Session Level: Beginner
  • Tuesday, May 51:30 PM - 2:00 PM PDT

Speakers