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How SLB Is Elevating Their Customer’s Experience Using TPSM and ServiceBridge
Session Category: Session
First come, first seated
Featuring: SLB
Using ServiceNow TPSM, SLB has greatly improved client and support team experiences through easier use, faster routing, and integrated engagement. Service Bridge connects our ecosystem with clients for full visibility, while Engagement Messenger powers our SLB Support Assistant for in-app help. Outsourced Support centralizes joint venture tickets securely. GenAI will enhance handovers, speed knowledge creation, and reveal trends for continuous improvement.
Primary Product: Customer Service and Industry Products
Secondary Product: Now Assist, AI Agents
Session Level: Beginner
  • Tuesday, May 512:00 PM - 12:30 PM PDT

Speakers