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The CrackedSlab: From Foundational Repair to Accelerating Platform Modernization
Session Category: Session
First come, first seated
Featuring: GlideFast
Our ServiceNow Platform foundation was cracking. Years of technical debt and customization meant we couldn't adopt critical new features. This session is the real-world story of how we moved beyond temporary fixes to systematically re-baseline our instance, harden security, and clear the path for innovation. You will leave with a practical roadmap for tackling your own "cracked slab" to transform your service delivery and accelerate business value.
Primary Product: IT Service Management
Secondary Product: IT Service Management, Platform capabilities
Session Level: Intermediate
  • Tuesday, May 512:30 PM - 12:45 PM PDT

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