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How Itaú Eliminated 355k Incidents Using ITOM, Playbook, Predictive Intelligence and AI Automation
Session Category: Session
First come, first seated
Featuring: Itau

In a highly complex and rapidly expanding cloud environment, maintaining scalable alert automation is a constant challenge, and it’s also vital to keep our instances stable. To address this, we consolidated our automation and AI solutions and orchestrated them through a centralized playbook, enabling structured and efficient alert responses. This approach delivered a streamlined, reliable, and consistent workflow: in a year, it prevented around 355,000 false incidents and generated a +23% reduction in incident volume.

Primary Product: IT Operations Management
Secondary Product: IT Service Management, Analytics and Insight-to-Action Apps, Platform capabilities
Session Level: Intermediate
  • Wednesday, May 63:30 PM - 4:00 PM PDT

Speakers