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Self‑Help Reinvented at Lockheed Martin: AI for SAP Ticket Automation
Session Category: Session
First come, first seated
Available On Demand
Featuring: Lockheed Martin

Join us as we recount how Lockheed Martin, with ServiceNow, built an AI‑powered SAP Self‑Help solution on the ITSM Now Assist VA using AI Agents. Facing fragmented legacy data and tight compliance deadlines, we iterated quickly, applied prompt engineering, and created dynamic routing that answers user questions and auto‑generates tickets to the proper support group. Using preconfigured skills, minimized custom code, built a reliable data library to meet Now Assist standards. Attendees will see the architecture, prompt‑tuning tricks, and how to scale AI‑driven support in regulated environments.

Primary Product: Now Assist
Secondary Product: IT Service Management, Now Assist, AI Agents, Now Assist for Creator
Session Level: Beginner
  • Wednesday, May 611:30 AM - 11:45 AM PDT

Speakers