A new era has begun–customer experience as a service, or CXaaS. Genesys and ServiceNow are at the forefront of this market convergence, with a shared vision and unified product. We recognize your customers expect seamless service, no matter how many channels or departments are involved. Yet the human middleware that ties your CX tech stack together can often lead to poor customer and employee experiences. We’ll explore the new, co-built Unified Experience from Genesys and ServiceNow solution and how it helps overcome rising customer expectations, agent turnover, and tightening IT budgets.