Applying ServiceNow best practices and delivering at speed is challenging in the heavily regulated energy sector when you have multiple ServiceNow environments, code freezes impacting priority projects, and the need to unify diverse teams. Dominion Energy, which provides power to 3.6 million homes and businesses, faces these challenges head-on. This session will cover Dominion's plans to derisk its ServiceNow operations as they scale by addressing governance, visibility gaps, and instance inconsistencies and streamlining cloning, upgrades, and manual processes.
Sponsors
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xtype.io
Gold, AI Innovation Zone
Overview
xtype is an advanced platform partner offering the leading Multi-Instance Management Platform for ServiceNow platform teams, providing real-time visibility, governance, and automation.
Sponsored Sessions
Sponsor Theater
Intermediate
Yes
Knowledge
Session
Dominion Energy
General
All
First come, first seated
Session Tile
Administrator
Platform Owner
N/A
Session
Other
Non-Specific Product/Solution
2:00 p.m. Tuesday, May 06
Tuesday, May 06
, Platform Architect, Dominion Energy
, Head of Product Marketing, xtype
- Tuesday, May 62:00 pm - 2:20 pm PDTExpo Theater 7
Sponsor Knowledge Exchange
Intermediate
Yes
Knowledge
Session
General
Expo Activities
All
First come, first seated
Session Tile
Administrator
Platform Owner
N/A
Session
Other
Non-Specific Product/Solution
2:00 p.m. Wednesday, May 07
Wednesday, May 07
2:00 p.m. Tuesday, May 06
Tuesday, May 06
Scaling ServiceNow without guaranteed governance leads to inconsistency, compliance risks, and failed deployments—all of which contribute to growing backlogs that delay ROI. In this session, we will explore how multi-instance management transforms ServiceNow releases into streamlined, audit-ready, and fully compliant processes. Learn how enterprises enforce policy-based deployments, reduce risk, and maintain live visibility across all instances—while eliminating backlog and paving the way for true business transformation. Achieve speed with safety and unlock the full potential of ServiceNow.
, Director, Field Engineering, xtype.io LTD
- Tuesday, May 62:00 pm - 2:30 pm PDTExpo - Knowledge Exchange Table 3
- Wednesday, May 72:30 pm - 3:00 pm PDTExpo - Knowledge Exchange Table 3
Partner Innovation Zone
Intermediate
Knowledge
Session
General
Expo Activities
All
First come, first seated
Session Tile
AI Agents
Platform Owner
N/A
Session
Now Assist
AI Agents
AI
AI Agents
Thursday, May 08
11:00 a.m. Thursday, May 08
The xtype Preflight AI Agent is an Agentic AI-powered validation tool designed to ensure update set quality before deployment. It proactively confirms naming conventions, checks for meaningful descriptions, and detects potential conflicts with update sets. By leveraging LLM and scripted automation, this AI agent helps ServiceNow teams prevent deployment errors and reduce rework. Join us as we demonstrate the real-world application of Agentic AI. We’ll showcase how this tool integrates within the ServiceNow AI Agent framework and explore lessons learned during development.
, Director, Field Engineering, xtype.io LTD
- Thursday, May 811:30 am - 11:50 am PDTExpo - AI Innovation Zone
Speakers
Tim Provin
Director, Field Engineering
xtype.io LTD
Doug Taylor
Platform Architect
Dominion Energy
Scott Willson
Head of Product Marketing
xtype