See firsthand how ServiceNow, AIOps, and Agentic AI combine to deliver fully automated, intelligent Service Operations. Our demo takes you through a live scenario—detecting anomalies, predicting service impact, automating resolution, and even dynamically orchestrating ITSM workflows. Experience AI-led decision-making that streamlines operations slashes MTTR and frees up human agents for high-value tasks. If you’re looking to harness the next evolution of AI in IT service management, this is a demo you won’t want to miss.
Sponsors
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NTT DATA
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Overview
NTT DATA is a trusted global integrator and ServiceNow Elite Partner with over 1,000 successful platform deployments worldwide, we are an ISG Provider Lens Leader for ServiceNow Consulting Services.
Sponsored Sessions
Sponsor Knowledge Exchange
Intermediate
Knowledge
Session
NTT DATA
General
Expo Activities
All
First come, first seated
Session Tile
AI Agents
N/A
Session
Now Assist
AI Agents
IT Service Management
IT Operations Management
AI
IT Operations Management
IT Service Management
AI Agents
2:00 p.m. Wednesday, May 07
Wednesday, May 07
2:00 p.m. Tuesday, May 06
Tuesday, May 06
, Vice President of Innovation and Marketing, Global ServiceNow Practice, NTT DATA Business Solutions
- Tuesday, May 62:00 pm - 2:30 pm PDTExpo - Knowledge Exchange Table 5
- Wednesday, May 72:30 pm - 3:00 pm PDTExpo - Knowledge Exchange Table 1
Sponsor Theater
Intermediate
Knowledge
Session
NTT DATA
General
All
First come, first seated
Session Tile
AI Agents
N/A
Session
Now Assist
AI Agents
Workplace Service Delivery
IT Service Management
IT Operations Management
AI
IT Operations Management
IT Service Management
Workplace Service Delivery
AI Agents
Wednesday, May 07
12:00 p.m. Wednesday, May 07
Join us for a game-changing look at how Service Operations on the ServiceNow platform is evolving with the power of Agentic AI. We’ll showcase how AI-driven decision-making, integrated AIOps, and predictive automation are redefining ITSM, reducing MTTR, and enhancing operator efficiency. Learn how to move beyond static workflows and into AI-led, dynamic service operations. This session will be more than just theory—we’ll show you a live demo of AI-powered Service Operations in action. Don’t just keep up with the future—lead it.
, Vice President of Innovation and Marketing, Global ServiceNow Practice, NTT DATA Business Solutions
- Wednesday, May 712:30 pm - 12:50 pm PDTExpo Theater 7
Speakers
Christopher Gabriel
Vice President of Innovation and Marketing, Global ServiceNow Practice
NTT DATA Business Solutions