The integration of billing with Customer Relationship Management (CRM), Configure, Price, Quote (CPQ) systems, and ordering processes is a key factor in driving customer satisfaction, operational efficiency, and revenue growth. We will explore the vital role that billing plays in the seamless flow of information between CRM, CPQ, and sales/order management systems, highlighting how these interconnected processes support both customer success and business profitability.
Sponsors
Explore and visit our partners who can unlock the potential of your digital transformation journey.
Aria Systems
Gold
Overview
As a ServiceNow Registered Build Partner, we empower ServiceNow customers across all industries with seamless automated subscription and usage billing, along with efficient billing inquiry management.
Sponsored Sessions
Sponsor Knowledge Exchange
Intermediate
Yes
Knowledge
Session
General
Expo Activities
All
First come, first seated
Session Tile
CRM
Builder / Citizen Developer
Business Analyst
Executive
Implementer
Technology and Media
Session
Now Assist
Customer Service Management
Sales and Order Management
Sales and Order Management
Customer Service Management
Sales and Order Management
AI & Now Assist
Sales and Order Management for Technology Providers
Sales and Order Management for Telecommunications
Wednesday, May 07
3:00 p.m. Tuesday, May 06
3:00 p.m. Wednesday, May 07
Tuesday, May 06
, VP, Product Management, Aria Systems
, CEO, Sneeyeg
- Tuesday, May 63:30 pm - 4:00 pm PDTExpo - Knowledge Exchange Table 2
- Wednesday, May 73:15 pm - 3:45 pm PDTExpo - Knowledge Exchange Table 6
Sponsor Theater
Beginner
Yes
Knowledge
Session
General
All
First come, first seated
Session Tile
AI Agents
Builder / Citizen Developer
Executive
Implementer
Telecom and Utilities
Session
Now Assist
AI Agents
Customer Service Management
Sales and Order Management
New to ServiceNow
AI
Customer Service Management
Sales and Order Management
AI Agents
Sales and Order Management for Technology Providers
Sales and Order Management for Telecommunications
4:00 p.m. Tuesday, May 06
Tuesday, May 06
Agentic AI and The Elimination of Bill Shock - Let’s face it, billing can get really complicated, and knitting billing into the rest of the front-, middle-, and back-office can look pretty scary. But billing complexity shouldn’t be a barrier to adopting ServiceNow CRM and Now Assist. Join us to discover how Aria Billing Cloud, with its agentic AI layer Billie Connect ™, seamlessly integrates with ServiceNow CRM to automate and personalize lead-to-cash-to-care processes with AI-driven precision.
, Chief Innovation Officer & Co-founder, Aria Systems
, Head of Product - Telecom & Media, ServiceNow
- Tuesday, May 64:00 pm - 4:20 pm PDTExpo Theater 7
Speakers
Romit Ghose
Head of Product - Telecom & Media
ServiceNow
Mike Judge
VP, Product Management
Aria Systems
Brendan O'Brien
Chief Innovation Officer & Co-founder
Aria Systems
Marko Pavicic
CEO
Sneeyeg