Join us for a discussion and consultation on the transformative potential of AI in dispute resolution. Financial institution leaders will discover how AI solutions can address key challenges and unlock new opportunities and address questions to Visa experts. Learn about Visa Dispute Intelligence (VDI) for validating dispute rights and prioritizing high-success cases, and Visa Document Analyzer (VDA) for streamlining document review. Enhance your organization's efficiency, productivity, and customer satisfaction, positioning it at the forefront of the financial sector.
Sponsors
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Overview
Visa, a global leader in digital payments, enables transactions worldwide with a reliable, secure network. Its mission is to drive economies with inclusive access and innovative money movement.
Sponsored Sessions
Sponsor Knowledge Exchange
Intermediate
Knowledge
Session
Visa and ServiceNow
General
Expo Activities
All
First come, first seated
Session Tile
CRM
Builder / Citizen Developer
Executive
Implementer
Platform Owner
Technology and Media
Session
Finance Operations
Operational Technology Management
Financial Services Operations
Operational Technology Management
Financial Services Operations - Banking
Finance Operations Management
1:00 p.m. Wednesday, May 07
Wednesday, May 07
2:00 p.m. Tuesday, May 06
Tuesday, May 06
, Senior Director – Managed-Disputes Services Visa Inc., Visa Inc.
, VP Product Management, Visa
- Tuesday, May 62:00 pm - 2:30 pm PDTExpo - Knowledge Exchange Table 1
- Wednesday, May 71:45 pm - 2:15 pm PDTExpo - Knowledge Exchange Table 5
Sponsor Theater
Intermediate
Yes
Knowledge
Session
Visa
General
All
First come, first seated
Session Tile
CRM
Administrator
Builder / Citizen Developer
Executive
Implementer
Platform Owner
Banking
Session
Finance Operations
Enterprise Architecture
Financial Services Operations
Enterprise Architecture
Financial Services Operations - Banking
Finance Operations Management
2:00 p.m. Wednesday, May 07
Wednesday, May 07
Post-purchase experience and dispute management are critical components of customer satisfaction and retention. The discussion, featuring experts from Visa and ServiceNow, will delve into innovative technology solutions that are transforming these areas for financial institutions streamlining post-purchase processes, enhancing dispute resolution efficiency, and optimizing customer experiences. Insights on the latest trends, challenges, and best practices in the industry will be delivered, providing valuable takeaways for financial institutions looking to stay ahead in a competitive market.
, SVP, GM/Head of Visa DPS, Issuer Processing, Visa
, Director, Banking Strategy, ServiceNow
, Director, NA Post Purchase Product, Visa
, Vice President, North America Issuing Solutions, Visa
- Wednesday, May 72:00 pm - 2:20 pm PDTExpo Theater 3
Speakers
Matt Canetto
Senior Director – Managed-Disputes Services Visa Inc.
Visa Inc.
Liz Chaffin
VP Product Management
Visa
Stephanie Guerro
Director, NA Post Purchase Product
Visa
Brian Macallister
Director, Banking Strategy
ServiceNow
Shane Malloy
SVP, GM/Head of Visa DPS, Issuer Processing
Visa
Brian Waller
Vice President, North America Issuing Solutions
Visa