Is your organization weighed down by outdated systems and inefficient workflows? Discover how leveraging cutting-edge tech and integrated solutions can transform your company from legacy platforms to seamless, streamlined operations. Join us for an exclusive session that explores the real-world success story of an industry leader who revolutionized their customer service, dramatically reduced processing time, and empowered their IT team to deliver impactful outcomes. Don’t miss this opportunity to learn how to drive meaningful change and position your business for the future.
Sponsors
Explore and visit our partners who can unlock the potential of your digital transformation journey.
Genpact
Gold
Overview
Genpact (NYSE: G) is a global professional services firm that makes business transformation real, driving digital-led innovation and digitally enabled intelligent operations for our clients.
Sponsored Sessions
Sponsor Knowledge Exchange
Beginner
Yes
Knowledge
Session
Ryan/Genpact
General
Expo Activities
All
First come, first seated
Session Tile
IT
Builder / Citizen Developer
Business Analyst
Executive
Implementer
Insurance
Session
IT Service Management
IT Operations Management
New to ServiceNow
IT Operations Management
IT Operations Management
IT Service Management
Financial Services Operations - Insurance
1:00 p.m. Tuesday, May 06
1:00 p.m. Wednesday, May 07
Wednesday, May 07
Tuesday, May 06
, Sr. Organizational Change Management Specialist, Ryan Specialty
, VP ServiceNow, Genpact
- Tuesday, May 61:15 pm - 1:45 pm PDTExpo - Knowledge Exchange Table 3
- Wednesday, May 71:00 pm - 1:30 pm PDTExpo - Knowledge Exchange Table 3
Sponsor Theater
Beginner
Yes
Knowledge
Session
General
All
First come, first seated
Session Tile
Global Business Services
Builder / Citizen Developer
Business Analyst
Executive
Platform Owner
Manufacturing
Session
Now Assist
Customer Service Management
Finance Operations
Global Business Services
HR Service Delivery
New to ServiceNow
Global Business Services
Customer Service Management
HR Service Delivery
AI & Now Assist
Sourcing and Procurement Operations
Finance Operations Management
Thursday, May 08
1:00 p.m. Thursday, May 08
Join this session to learn how Genpact can help you realize the full potential of ServiceNow in Global Business Services (GBS) through automation and AI. Discover how Genpact’s AI-First business services transformation emphasizes the 3E's — Effectiveness, Efficiency, Experience. By unifying traditionally siloed operational functions into a connected enterprise, your company's GBS organization can position itself for future success. Explore how this transformation enhances user experiences, drives platform automation, and leverages the latest AI capabilities to revolutionize operations.
, VP ServiceNow Solutions, Genpact
, VP ServiceNow, Genpact
- Thursday, May 81:30 pm - 1:50 pm PDTExpo Theater 4
Speakers
Tiesha DiMaggio
Sr. Organizational Change Management Specialist
Ryan Specialty
Nuno Lopes
VP ServiceNow Solutions
Genpact
Peggy Seery
VP ServiceNow
Genpact