As customer expectations evolve, delivering efficient and personalized support becomes imperative. This session will delve into deploying AI-powered virtual agents and Natural Language Understanding (NLU) within ServiceNow to transform customer service operations. Participants will gain insights into designing conversational interfaces, training NLU models and integrating virtual agents to handle routine inquiries, allowing human agents to focus on complex issues.
Sponsors
Explore and visit our partners who can unlock the potential of your digital transformation journey.
iOPEX Technologies
Gold
Overview
iOPEX Technologies is a global business and AI led technology solution provider, powering clients to achieve digital transformation through experience engineering and automation solutions.
Sponsored Sessions
Sponsor Knowledge Exchange
Expert
Yes
Knowledge
Session
General
Expo Activities
All
First come, first seated
Session Tile
AI Agents
Builder / Citizen Developer
Executive
Implementer
Platform Owner
Technology and Media
Session
Now Assist
AI Agents
Customer Service Management
AI
Customer Service Management
AI Agents
1:00 p.m. Wednesday, May 07
Wednesday, May 07
12:00 p.m. Tuesday, May 06
Tuesday, May 06
, Platform Owner, Uber Technologies Inc
- Tuesday, May 612:30 pm - 1:00 pm PDTExpo - Knowledge Exchange Table 1
- Wednesday, May 71:00 pm - 1:30 pm PDTExpo - Knowledge Exchange Table 1
Sponsor Theater
Expert
Yes
Knowledge
Session
General
All
First come, first seated
Session Tile
Data and Analytics
Builder / Citizen Developer
Executive
Implementer
Platform Owner
Technology and Media
Session
AI Agents
Workflow Data Fabric
IT Operations Management
Enterprise Architecture
Workflow Data Fabric
IT Operations Management
AI Agents
Enterprise Architecture
Workflow Data Fabric
Thursday, May 08
11:00 a.m. Thursday, May 08
In today's fast-paced digital ecosystem, organizations must rethink their workflow strategies to remain competitive. This session explores how AI-driven automation and GenAI-powered process intelligence can optimize ServiceNow workflows, reduce operational bottlenecks and enhance cross-functional collaboration. We will showcase real-world implementations where AI has streamlined ITSM, SecOps and Customer Service workflows, delivering tangible business outcomes.
, CIO, UKG
, GM and VP - Workflow Data Fabric, ServiceNow
- Thursday, May 811:30 am - 11:50 am PDTExpo Theater 4
Speakers
Daya Bagad
Platform Owner
Uber Technologies Inc
Prakash Kota
CIO
UKG
Amit Saxena
GM and VP - Workflow Data Fabric
ServiceNow