Join us for a dynamic discussion on the challenges of the fragmented mobility ecosystem and how AI is reshaping device lifecycle management. We’ll explore the evolution of intelligent automation, its impact on efficiency, and what’s next for enterprises navigating complex mobility environments. Bring your questions—this is your chance to engage directly with Samsung SDS experts and gain actionable insights into the future of seamless, AI-powered mobility.
Sponsors
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Samsung SDS
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Overview
Samsung SDS Zero Touch Mobility (ZTM) transforms enterprise mobile management with hyperautomation, integrating with ServiceNow for cradle-to-grave lifecycle efficiency across iOS and Android devices.
Sponsored Sessions
Sponsor Knowledge Exchange
Intermediate
Yes
Knowledge
Session
General
Expo Activities
All
First come, first seated
Session Tile
AI Agents
Administrator
Executive
Telecom and Utilities
Session
Now Assist
AI Agents
IT Service Management
Enterprise Asset Management
AI
Enterprise Asset Management
Hardware Asset Management
IT Service Management
AI & Now Assist
AI Agents
1:00 p.m. Tuesday, May 06
1:00 p.m. Wednesday, May 07
Wednesday, May 07
Tuesday, May 06
, Vice President - Solution Sales, Samsung SDS
- Tuesday, May 61:15 pm - 1:45 pm PDTExpo - Knowledge Exchange Table 5
- Wednesday, May 71:45 pm - 2:15 pm PDTExpo - Knowledge Exchange Table 2
Sponsor Theater
Intermediate
Yes
Knowledge
Session
General
All
First come, first seated
Session Tile
AI Agents
Administrator
Executive
Platform Owner
Technology and Media
Session
Now Assist
AI Agents
Telecommunications Service Management
IT Operations Management
AI
Hardware Asset Management
IT Operations Management
AI & Now Assist
AI Agents
Telecommunications Service Management
3:00 p.m. Tuesday, May 06
Tuesday, May 06
Traditional chatbots and self-service portals follow rigid scripts, limiting their ability to solve mobility issues without human help. Agentic AI changes the game by shifting from reactive to autonomous decision-making, adapting to real-time enterprise needs. These AI-driven agents manage the mobile device lifecycle, enhancing efficiency, scalability, and IT productivity. In a fragmented ecosystem, this intelligent automation provides the agility and control enterprises need to stay ahead.
, Vice President - Solution Sales, Samsung SDS
- Tuesday, May 63:00 pm - 3:20 pm PDTExpo Theater 7
Speakers
Dave Kinlough
Vice President - Solution Sales
Samsung SDS