Comprehensive AIOps solution to achieve high availability and reduce operational risk, cost, and impact. Customer journey starts with a clear understanding of their strategy and the platforms used to manage their IT landscape. The effectiveness of the solution hinges on data quality. Our methodology to improve data quality combined with ServiceNow AI will help you to identify patterns and anomalies. Incorporating Now Assist will recommend a possible solution based on knowledge and historical tickets and Agentic AI will automate actions and resolve issues through natural language processing.
Sponsors
Explore and visit our partners who can unlock the potential of your digital transformation journey.
Kyndryl
Gold
Overview
Kyndryl designs, builds, manages and modernizes the mission-critical technology systems the world depends on every day. To learn more, visit www.kyndryl.com
Sponsored Sessions
Sponsor Theater
Intermediate
Yes
Knowledge
Session
General
All
First come, first seated
Session Tile
AI Agents
Business Analyst
Executive
Implementer
Platform Owner
N/A
Session
Now Assist
AI Agents
IT Service Management
IT Operations Management
AI
Cloud Observability
IT Operations Management
IT Service Management
AI & Now Assist
AI Agents
12:00 p.m. Tuesday, May 06
Tuesday, May 06
, ServiceNow Certified Master Architect, Kyndryl
- Tuesday, May 612:00 pm - 12:20 pm PDTExpo Theater 7
Sponsor Knowledge Exchange
Intermediate
Yes
Knowledge
Session
General
Expo Activities
All
First come, first seated
Session Tile
AI Agents
Business Analyst
Executive
Platform Owner
N/A
Session
Now Assist
AI Agents
IT Service Management
IT Operations Management
Integrated Risk Management
AI
Integrated Risk Management
IT Operations Management
IT Service Management
AI & Now Assist
AI Agents
4:00 p.m. Tuesday, May 06
Wednesday, May 07
4:00 p.m. Wednesday, May 07
Tuesday, May 06
A comprehensive plan for advancing data workflow and AI within an organization involves a multi-phased roadmap, focused on assessing current capabilities, prioritizing data quality improvements, streamlining workflows for automation, and implementing AI solutions tailored to specific business needs in a phased manner. Key components of this roadmap include data governance and adoption.
Please join Kyndryl at Knowledge25 for this interactive session designed for sharing and learning about opportunities and challenges encountered during your AI journey.
, Director, Global Strategic Alliance, Kyndryl, Inc
- Tuesday, May 64:15 pm - 4:45 pm PDTExpo - Knowledge Exchange Table 1
- Wednesday, May 74:00 pm - 4:30 pm PDTExpo - Knowledge Exchange Table 5
Speakers
Venkat Ram
ServiceNow Certified Master Architect
Kyndryl
Tanya Wall Martin
Director, Global Strategic Alliance
Kyndryl, Inc