Join Prabz Saimbhi, Director of Strategy & Innovation at Thirdera, a Cognizant company, and Praveen Challa, Global Head of ServiceNow at Cognizant, for a small-group discussion on aligning AI types with business needs. This session will focus on when to use Predictive, Generative, or Agentic AI - and importantly, when not to. Bring your use cases and leave with clear direction on the right AI capabilities and ServiceNow solutions for your goals.
Sponsors
Explore and visit our partners who can unlock the potential of your digital transformation journey.
Cognizant
Diamond
Overview
Cognizant is a top global professional services company and a leading ServiceNow partner, specializing in process optimization, AI acceleration, and workflow-enabled solutions. Visit cognizant.com.
Sponsored Sessions
Sponsor Knowledge Exchange
Intermediate
Yes
Knowledge
Session
General
Expo Activities
All
First come, first seated
Session Tile
AI Agents
Builder / Citizen Developer
Implementer
Platform Owner
N/A
Session
Now Assist
AI Agents
AI
AI & Now Assist
AI Agents
1:00 p.m. Tuesday, May 06
Tuesday, May 06
, Global Head of Alliances, Innovation & Marketing, Thirdera, a Cognizant company
, AVP CIS and Practice Head, Cognizant Technology Solutions Corporati
- Tuesday, May 61:15 pm - 1:45 pm PDTExpo - Knowledge Exchange Table 1
Sponsor Theater
Intermediate
Yes
Knowledge
Session
Con Edison
General
All
First come, first seated
Session Tile
IT
Administrator
Business Analyst
Executive
Platform Owner
Public Sector
Telecom and Utilities
Session
IT Service Management
IT Service Management
Employee Center
Knowledge Management
2:00 p.m. Tuesday, May 06
Tuesday, May 06
IT platform teams are evolving from reactive support roles to strategic business enablers. This session explores how Con Edison, one of the world’s largest energy delivery systems, reimagined platform management with ServiceNow. With 60% of users struggling to navigate IT portals, we'll showcase how they transitioned from task-driven support to service excellence on their journey to delivering a modern workplace. Attend to get an exclusive look at their redesigned portal and learn how optimized service taxonomy and intelligent workflows are transforming service delivery with users in mind.
, Sr. Practice Manager Experience, Thirdera, a Cognizant company
- Tuesday, May 62:00 pm - 2:20 pm PDTExpo Theater 6
Partner Innovation Zone
Intermediate
Yes
Knowledge
Session
Thirdera/Cognizant
General
Expo Activities
All
First come, first seated
Session Tile
IT
Administrator
Business Analyst
Executive
Platform Owner
N/A
Session
Analytics and Insight-to-Action Apps
Asset Management
Hardware Asset Management
Software Asset Management
Platform Analytics
2:00 p.m. Tuesday, May 06
Tuesday, May 06
Unused software licenses are inevitable - but how much waste is acceptable? For one ServiceNow customer, discovering over 2,400 unused Zoom subscriptions was a wake-up call. By leveraging Landmark: Asset Management, Thirdera's Built with ServiceNow offering, they reclaimed licenses and reduced Zoom Professional spend by 61% - a savings of $350K. Now, they're expanding their efforts to additional licenses including Adobe, Microsoft, and Salesforce. Join this session to learn how they turned license reclamation into a strategy for ongoing cost savings.
, Sr Practice Manager, Asset & Portfolio, Thirdera
- Tuesday, May 62:30 pm - 2:50 pm PDTExpo - AI Innovation Zone
Speakers
Rian Butcher
Global Lead of Cognizant ServiceNow Business Group
Ian Cahall
Sr Practice Manager, Asset & Portfolio
Thirdera
Sharon Carmichael
VP, Product Design
ServiceNow
Praveen Challa
AVP CIS and Practice Head
Cognizant Technology Solutions Corporati
Breanne Creelman
Sr. Practice Manager Experience
Thirdera, a Cognizant company
Margaret Cyphers
Vice President Design, Employee Workflows
ServiceNow
Pedro De la Rosa
Former F1 driver and AMF1 team ambassador
Aston Martin Aramco Formula One (AMF1)
Todd Marquardt
America's Strategy and Innovation
Thirdera
Martin Palacios
Associate Director, Practice Management
Thirdera, a Cognizant company
Kellie Romack
Chief Digital Information Officer
ServiceNow
Prabjoth Saimbhi
Global Head of Alliances, Innovation & Marketing
Thirdera, a Cognizant company