ServiceNow with EY teams and The RCA has developed a tailored Admissions solution, applicable to the 24,800 universities globally looking to transform their recruitment processes. Built using CSM with workflow automation and process optimization, enabling organizations to improve efficiency, enhance data management and focus on strategic, high-value decisions. The Admissions process demands rigorous evaluation, effective tracking, and a seamless experience for applicants and staff. Through the Admissions solution, the RCA processed 259% more applications with a 31% increase in quality.
Sponsors
Explore and visit our partners who can unlock the potential of your digital transformation journey.
EY
Diamond
Overview
EY streamlines the flow of information, removes friction and delivers rich human experiences. We help organizations become more dynamic and innovative to drive business performance and growth.
Sponsored Sessions
Sponsor Theater
Expert
Knowledge
Session
Royal College of Art
General
All
First come, first seated
Session Tile
CRM
Executive
Platform Owner
Public Sector
Education
Session
Customer Service Management
Customer Service Management
1:00 p.m. Tuesday, May 06
Tuesday, May 06
, Deputy Director of Digital Products, Royal College Of Art
, Partner, EY
- Tuesday, May 61:00 pm - 1:20 pm PDTExpo Theater 1
Sponsor Theater
Intermediate
Knowledge
Session
Merck
General
All
First come, first seated
Session Tile
AI Agents
Manufacturing
Session
Now Assist
AI
2:00 p.m. Tuesday, May 06
Tuesday, May 06
Come learn from the Merck EVOLVE program, a multi-year, multi-dimensional program where EY and ServiceNow® partnered together to improve cyber and risk operations, hardware and OT asset management and the CMDB at scale across 140,000 employees at Merck utilizing GenAI capabilities.
, Senior Manager, EY
, Director, Merck
- Tuesday, May 62:00 pm - 2:20 pm PDTExpo Theater 2
Sponsor Think Big
Expert
Knowledge
Session
Ernst & Young
General
All
Save a seat
Think Big Tile
AI Agents
Business Analyst
Executive
Implementer
Platform Owner
Other
Session
Now Assist
Think Big
AI
3:00 p.m. Tuesday, May 06
Tuesday, May 06
Explore the future of business with generative AI as we share actionable strategies and unique insights. Learn how to set clear objectives and foster a culture of experimentation to drive innovation organization-wide. Discover our collaboration with ServiceNow®, focusing on integrating AI tools and empowering teams. We’ll outline our own implementation in IT and a strategic roadmap for HRSD and discuss the transition to agentic AI. Join us to shape the future of your organization with confidence.
, Partner, EY Technology, Core Business Services (CBS) Lead, EY
, Senior Manager | UKI, Ernst & Young LLP (UK)
- Tuesday, May 63:30 pm - 4:00 pm PDTVenetian - Lido 3001A - Level 3
Speakers
Nicola Bamford
Partner
EY
Pranav Chandrasayakar
Senior Manager
EY UKI - ServiceNow, London
Brian Eble
Partner, EY Technology, Core Business Services (CBS) Lead
EY
Tom Geiger
Solution Architect
EY Consulting GmbH
Seema Kisnay
Deputy Director of Digital Products
Royal College Of Art
Srinivas Madhurakavi
Director
Merck
Lance Norton
Global Head of IT Operations
WaterAid, London
Anasuya Ray
Senior Manager | UKI
Ernst & Young LLP (UK)
Dorian Redding
Partner
EY
Abhimanyu Singh
Senior Manager
EY
Andrew Zarenski
Consumer Products Leader
EY