Join your peers along with industry experts to discuss the top challenges with AI initiatives. This group discussion will share real world experiences and challenges, along with best practices that can enable true AI-powered transformation. Topics to include:
· Top threats to a successful AI program
· Prerequisites and the importance of having a plan
· The challenges with rushing for low hanging fruit
· Managing the "noise" and staying outcome-focused
Come share stories, ideas and listen in as we tackle real challenges from a practical perspective and discuss the keys to AI success.
Sponsors
Explore and visit our partners who can unlock the potential of your digital transformation journey.
CDW
Gold
Overview
CDW is a leading multi-brand technology solutions provider to business, government, education & healthcare customers in the US, UK & Canada offering technology solutions, services, products & updates.
Sponsored Sessions
Sponsor Knowledge Exchange
Intermediate
Yes
Knowledge
Session
General
Expo Activities
All
First come, first seated
Session Tile
AI Agents
Administrator
Business Analyst
Executive
Platform Owner
N/A
Session
Now Assist
AI Agents
Customer Service Management
Workplace Service Delivery
IT Service Management
AI
Customer Service Management
IT Service Management
Workplace Service Delivery
AI & Now Assist
AI Agents
Wednesday, May 07
3:00 p.m. Tuesday, May 06
3:00 p.m. Wednesday, May 07
Tuesday, May 06
, Master Architect, CDW
- Tuesday, May 63:30 pm - 4:00 pm PDTExpo - Knowledge Exchange Table 1
- Wednesday, May 73:15 pm - 3:45 pm PDTExpo - Knowledge Exchange Table 5
Sponsor Theater
Intermediate
Yes
Knowledge
Session
Centene
General
All
First come, first seated
Session Tile
App Development
Business Analyst
Executive
Implementer
Platform Owner
Healthcare
Session
Workplace Service Delivery
IT Service Management
ServiceNow AI Platform
ServiceNow AI Platform
Employee Center
IT Service Management
Workplace Service Delivery
Knowledge Management
Thursday, May 08
12:00 p.m. Thursday, May 08
Learn how Centene and CDW partnered to deliver a transformational ServiceNow Employee Center by prioritizing the Voice of the Customer (VoC). Through focus groups, engagements and user advocacy, the team identified and delivered on key themes—simplicity, visibility, and reliability, through a VoC lens—resulting in a solution that meets employees’ needs while driving enterprise value. Takeaways include strategies for turning employees into advocates and ambassadors for enterprise-wide solutions, creating a ripple effect of positive engagement.
, Senior Director, Application Development, Centene Corp
, Sr. Director, IT, End User Experience, Centene
- Thursday, May 812:00 pm - 12:20 pm PDTExpo Theater 6
Speakers
Missy Borchardt
Sr. Director, IT, End User Experience
Centene
Kelli Hoeppner
Master Architect
CDW
Rick Tyler
Senior Director, Application Development
Centene Corp