Discover how ServiceNow, 1E, and TeamViewer eliminate IT friction and drive real-time resolution. See how ServiceNow’s Virtual Agent integrates with 1E’s real-time automation and TeamViewer’s secure remote access to resolve issues before they escalate. Whether it’s automated script execution, self-healing workflows, or remote take-over for complex cases, this trio transforms ITSM from reactive to proactive. Join us to explore how intelligent automation and seamless remote support can slash resolution times, improve employee experience, and free IT teams to focus on strategic initiatives.
Sponsors
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TeamViewer
Gold
Overview
TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind.
Sponsored Sessions
Sponsor Knowledge Exchange
Beginner
Yes
Knowledge
Session
General
Expo Activities
All
First come, first seated
Session Tile
IT
Administrator
Executive
Implementer
Manufacturing
Session
IT Service Management
New to ServiceNow
IT Service Management
9:00 a.m. Tuesday, May 06
Wednesday, May 07
9:00 a.m. Wednesday, May 07
Tuesday, May 06
, Solutions Engineering Team Lead, 1E
- Tuesday, May 69:00 am - 9:30 am PDTExpo - Knowledge Exchange Table 1
- Wednesday, May 79:00 am - 9:30 am PDTExpo - Knowledge Exchange Table 1
Sponsor Theater
Beginner
Yes
Knowledge
Session
General
All
First come, first seated
Session Tile
AI Agents
Administrator
Executive
Implementer
Platform Owner
Manufacturing
Session
Now Assist
New to ServiceNow
AI
Wednesday, May 07
4:00 p.m. Wednesday, May 07
This session covers how AI-powered endpoints and IT automation from TeamViewer and 1E enhance efficiency, security, and remote management. By leveraging AI for predictive maintenance, assisted or automated remediation, and real-time monitoring, organizations can reduce downtime and streamline IT operations. TeamViewer and 1E enable seamless remote support, self-healing endpoints, and proactive issue resolution, driving digital transformation in modern IT environments.
, Executive Vice President Business Development, TeamViewer
- Wednesday, May 74:00 pm - 4:20 pm PDTExpo Theater 7
Speakers
Doug Hynes
Solutions Engineering Team Lead
1E
Alfredo Patron
Executive Vice President Business Development
TeamViewer