Join healthcare industry leaders in this dynamic roundtable session as they share insights from their first-hand experiences and future endeavors on implementing ServiceNow to revolutionize care delivery, streamline operations, and provide exceptional employee experience. The panelists will discuss how they are addressing key challenges with onboarding, digital employee experience, AI adoption, and more. Experts from INRY and Cprime will facilitate the discussion and guide you on accelerating your healthcare transformation journey.
Sponsors
Explore and visit our partners who can unlock the potential of your digital transformation journey.
Cprime
Platinum
Overview
Cprime reshapes operating models and rewires workflows to deliver enterprise transformation. We combine strategic consulting with the latest in agentic AI to drive innovation and enhance efficiency.
Sponsored Sessions
Sponsor Roundtable
Intermediate
Yes
Knowledge
Session
Cprime | INRY
General
All
Save a seat
Roundtable Tile
CRM
Business Analyst
Executive
Platform Owner
Healthcare
Roundtable
AI Agents
Customer Service Management
HR Service Delivery
IT Service Management
Healthcare and Life Sciences Service Management
Customer Service Management
Employee Center
HR Service Delivery
IT Service Management
AI Agents
1:00 p.m. Tuesday, May 06
Tuesday, May 06
, Technology Solutions Manager, Sanford Health
, CIO, Elara Caring
- Tuesday, May 61:00 pm - 2:00 pm PDTVenetian - San Polo 3405 - Level 3
Sponsor Theater
Beginner
Yes
Knowledge
Session
Aon, Cprime | INRY
General
All
First come, first seated
Session Tile
AI Agents
Business Analyst
Executive
Implementer
Platform Owner
N/A
Session
Now Assist
AI Agents
New to ServiceNow
AI
AI & Now Assist
AI Agents
Wednesday, May 07
12:00 p.m. Wednesday, May 07
Join Aon and INRY as they share how taking ServiceNow "back into the box" transformed employee experience across 50,000 global colleagues. Learn how Aon tackled platform over-customization to create My Service, a unified self-service portal that saves 5,000+ employee hours and achieves 70% self-service adoption. Discover the five-step formula for a successful ‘back to box’ program that improved Aon's platform health and helped break organizational silos to expand from IT service management to true enterprise service management.
, Senior Director - Advanced Capabilities & Industry Solutions, Cprime | INRY
, Sr. Director, Aon Service Corp
- Wednesday, May 712:00 pm - 12:20 pm PDTExpo Theater 1
Sponsor Breakout
Beginner
Yes
Knowledge
Session
PriceSmart, Cprime | INRY
General
All
Save a seat
Session Tile
IT
Administrator
Business Analyst
Executive
Platform Owner
Retail
Session
Customer Service Management
IT Service Management
Strategic Portfolio Management
New to ServiceNow
Strategic Portfolio Management
Customer Service Management
IT Service Management
Strategic Portfolio Management
Thursday, May 08
1:00 p.m. Thursday, May 08
Join this session to learn how a leading American retailer - PriceSmart, managed internal projects on ServiceNow SPM. Discover their journey of optimizing project planning and enhancing stakeholder engagement across different business functions. In this session, leaders from PriceSmart and their ServiceNow partner INRY, a Cprime company will share insights and best practices on how retail organizations can leverage the power of the platform to change the way teams work.
, AVP, Program Management Office, PriceSmart
, Senior Director, ServiceNow Global Delivery, Cprime | INRY
- Thursday, May 81:00 pm - 1:30 pm PDTWynn - Chambertin - Ground Level
Speakers
Rita Barraza
AVP, Program Management Office
PriceSmart
Phani Chegondi
Senior Director - Advanced Capabilities & Industry Solutions
Cprime | INRY
Mary DeVille
Technology Solutions Manager
Sanford Health
Brian Devane
Senior Director, ServiceNow Global Delivery
Cprime | INRY
Chris Mate
CIO
Elara Caring
Bharti Sharma
Sr. Director
Aon Service Corp