The roundtable session highlights the focus on the transformative potential of cloud and Generative AI, its impact on customer and employee experiences, and the challenges businesses face in its implementation. It also emphasizes the practical integration with existing systems, role of platforms like ServiceNow, collaboration between Infosys and customers in leveraging cloud and AI enabled technologies to transform service experience.
Sponsors
Explore and visit our partners who can unlock the potential of your digital transformation journey.
Infosys
Platinum
Overview
Leader in next-generation digital services and consulting. We expertly steer clients globally as they navigate their digital transformation powered by cloud and AI.
Sponsored Sessions
Sponsor Roundtable
Intermediate
Knowledge
Session
TXNM Energy
General
All
Save a seat
Roundtable Tile
AI Agents
Business Analyst
Executive
Implementer
Platform Owner
Other
Roundtable
Now Assist
AI Agents
Customer Service Management
IT Service Management
IT Operations Management
AI
Customer Service Management
IT Operations Management
IT Service Management
AI Agents
Wednesday, May 07
3:00 p.m. Wednesday, May 07
, Exec Director Technology and Chief Security Officer, TXNM Energy Inc.
, Architect, Lam Research Corporation
, Customer Success Partner, Infosys
- Wednesday, May 73:15 pm - 4:15 pm PDTVenetian - San Polo 3402 - Level 3
Sponsor Theater
Intermediate
Knowledge
Session
E.ON
General
All
First come, first seated
Session Tile
IT
Business Analyst
Executive
Implementer
Platform Owner
Other
Session
IT Service Management
IT Service Management
Wednesday, May 07
4:00 p.m. Wednesday, May 07
E.ON’s fragmented service delivery portals hindered visibility and user experience. Infosys created a one-stop shop by merging these portals, improving user experience, enhancing content management, enabling dynamic AI-driven topic pages, and streamlining IT service requests through a simplified catalog approach that encouraged citizen development.
, Sr. Director, Infosys Limited
, Head of User Ordering Portal, Operations Hub & CMDB, E.ON Digital Technology GmbH
- Wednesday, May 74:00 pm - 4:20 pm PDTExpo Theater 6
Sponsor Breakout
Intermediate
Knowledge
Session
Baker Hughes
General
All
Save a seat
Session Tile
IT
Executive
Implementer
Platform Owner
Other
Session
Now Assist
IT Service Management
IT Service Management
Cloud Observability
AI & Now Assist
Thursday, May 08
11:00 a.m. Thursday, May 08
Discover how Infosys collaborated with Baker Hughes to implement the ServiceNow ITSM solution, transitioning from Broadcom Service Desk and configuring a greenfield implementation of the ServiceNow CSM and HRSD modules. We enhanced the end-user experience with a unified portal, improved self-service with virtual and live agents, and streamlined communication via Teams. Integration with third-party apps and automated workflows boosted efficiency. Live reporting and performance analytics enabled continuous improvement.
, industry Principal, Infosys
, Senior Manager, Baker Hughes
, Service Desk Manager, Baker Hughes
- Thursday, May 811:30 am - 12:00 pm PDTWynn - Latour 2 - Ground Level
Speakers
Daniel Cheweiky
Senior Manager
Baker Hughes
Joshua Elicio
Exec Director Technology and Chief Security Officer
TXNM Energy Inc.
Bhaskar Kondapalli
industry Principal
Infosys
Anil Kumar Mothukuri
Architect
Lam Research Corporation
Vivek Saxena
Sr. Director
Infosys Limited
Paul Thompson
Customer Success Partner
Infosys
Sebastian Weiss
Head of User Ordering Portal, Operations Hub & CMDB
E.ON Digital Technology GmbH
Igor de Paiva Gomes
Service Desk Manager
Baker Hughes