AI is set to transform contact centers, making them more personalized, efficient, and impactful. Join our expert panel to explore the latest ServiceNow AI capabilities and strategies to drive ROI, enhance customer and employee experiences, and stay ahead in 2025 and beyond. Learn actionable insights to optimize operations and unlock value—whether improving customer interactions or empowering your workforce. This session is a must for enterprise leaders shaping the future of their contact centers.
Sponsors
Explore and visit our partners who can unlock the potential of your digital transformation journey.
3CLogic
Gold
Overview
3CLogic is the leading ServiceNow-certified Advanced Platform Build and Technology Partner with advanced AI and cloud contact center solutions for IT, Source-to-Pay, and Customer & Employee Workflows.
Sponsored Sessions
Sponsor Knowledge Exchange
Intermediate
Yes
Knowledge
Session
General
Expo Activities
All
First come, first seated
Session Tile
CRM
Administrator
Business Analyst
Executive
Platform Owner
N/A
Session
Now Assist
Customer Service Management
Analytics and Insight-to-Action Apps
HR Service Delivery
IT Service Management
Customer Service Management
HR Service Delivery
IT Service Management
AI & Now Assist
Platform Analytics
Retail Service Management
1:00 p.m. Tuesday, May 06
1:00 p.m. Wednesday, May 07
Wednesday, May 07
Tuesday, May 06
, VP, 3CLogic Inc
- Tuesday, May 61:15 pm - 1:45 pm PDTExpo - Knowledge Exchange Table 4
- Wednesday, May 71:00 pm - 1:30 pm PDTExpo - Knowledge Exchange Table 4
Sponsor Theater
Intermediate
Yes
Knowledge
Session
General
All
First come, first seated
Session Tile
CRM
Administrator
Business Analyst
Executive
Platform Owner
N/A
Session
Now Assist
Customer Service Management
Analytics and Insight-to-Action Apps
HR Service Delivery
IT Service Management
Customer Service Management with Industry Product
Customer Service Management
HR Service Delivery
IT Service Management
AI & Now Assist
Platform Analytics
Wednesday, May 07
12:00 p.m. Wednesday, May 07
Customer support expectations are evolving rapidly —73% demand more personalization, and 81% expect faster service. Meanwhile, businesses are striving to streamline contact center operations in anticipation of an AI-driven future. Join this session to learn how customers today are leveraging 3CLogic and ServiceNow to transform front-office experiences and workflows from advanced GenAI voice self-service to NowAssist-powered live agents to powerful real-time analytics and insights. Two leading platforms – one powerful omnichannel CX solution.
, VP, 3CLogic
, Sr Product Manager, 3CLogic
- Wednesday, May 712:30 pm - 12:50 pm PDTExpo Theater 2
Speakers
Anshuman Rawat
VP
3CLogic Inc
Reuven Rosenthal
Sr Product Manager
3CLogic
Guillaume Seynhaeve
VP
3CLogic