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Field Service Management Roadmap: Redefine customer and technician experiences
Session Category: Roadmap
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Explore the latest in Field Service Management (FSM) and how we are revolutionizing service delivery. FSM product leaders will share recent innovations and the FY25 roadmap, highlighting AI's role in enhancing both customer and employee experiences. Learn how the ServiceNow platform helps ensure the right technician is at the right place at the right time, boosting productivity and customer satisfaction. Join us to see how intelligent scheduling, enhanced workspace configurability, and AI agents can transform your field service operations.

  • Thursday, May 82:00 PM - 3:00 PM PDT

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