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Elevate customer experience while improving store operations with Retail industry products
Session Category: Hands-on Lab
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In this hands-on lab, explore how ServiceNow’s Retail & Hospitality solutions—Retail Service Management (RSM) and Retail Operations (RO)—enhance the retail experience. Empower store associates, deliver excellent customer service, and provide end-to-end visibility from headquarters to stores. Learn to set up the retail data model with location hierarchy and access controls. Discover how to use the retail portal and new multi-location case features for task management, driving transformation across your retail organization.
Requirement: This session requires you to bring your own device
  • Thursday, May 81:30 PM - 3:10 PM PDT

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