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Maximizing ServiceNow ROI through governance and an effective delivery model
Session Category: Session
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Featuring: Amadeus IT Group

1. How do you scale a ServiceNow implementation team from 10 to 100 people? How do you build a cross organization COEI that can deliver large CSM, ITSM, ITOM and SPM programs at the same time with minimal friction? Join us to see where we started, how we confronted visions, best practices and operational realities, how we went from generic ServiceNow COEI recommendations to a Large Solution SAFe setup. Discover how we are using the ServiceNow COEI to rethink our way of working and how ServiceNow SPM is helping us run it.

Level: Intermediate
  • Thursday, May 89:00 AM - 9:30 AM PDT

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