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Governance & agility: Dominion Energy’s ServiceNow blueprint
Session Category: Session
First come, first seated
Featuring: Dominion Energy

Applying ServiceNow best practices and delivering at speed is challenging in the heavily regulated energy sector when you have multiple ServiceNow environments, code freezes impacting priority projects, and the need to unify diverse teams. Dominion Energy, which provides power to 3.6 million homes and businesses, faces these challenges head-on. This session will cover Dominion's plans to derisk its ServiceNow operations as they scale by addressing governance, visibility gaps, and instance inconsistencies and streamlining cloning, upgrades, and manual processes.

Level: Intermediate
  • Tuesday, May 62:00 PM - 2:20 PM PDT

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